Question about Bose (321GS) System

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Bose System Bose 321 unsupported format with dvd's

We have had the system for less than 2 years and never had a problem. Now, anytime we put in a DVD it says "FORMAT UNSUPPORTED". We can still play music CD's... just not DVD's. I emailed BOSE approx. 10 days ago and haven't heard a thing from them. Please Help!!!

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  • mmlynarczyk Jan 31, 2009

    I stared having the same issue in early January - now I can only get about 25% of DVDs to work in my Bose 321

  • davidmbell Apr 30, 2009

    Same problem exactly. Unsupported format error on DVD's I've watched before on my Bose.

  • JeanMIchel B Aug 30, 2013

    Had same problem getting that error message while trying to play dvd I've played before on my system.

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You need to stand at the front of a Bose store and tell everyone about to enter your story, until the manager of the store agrees to give you a new one. This looks like an ongoing problem that Bose knows about and will not address. $900+ and maybe 60 hours dvd time and I'm on the same boat. I thought Bose could be a trusted company.

Posted on Aug 17, 2009

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I have had the same problem. I got in touch with Bose customer service. I am sending my system to them at my expense. However, it will be repaired free of charge and I will be given an additional 1 year warranty.

Posted on Sep 04, 2009

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HI,

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Please don't forget to rate the solution

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Here you go:
http://owners.bose.com/

http://www.bose.com/controller?event=VIEW_STATIC_PAGE_EVENT&url=/customer_service/owners/warranty_center/index.jsp

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