Question about Plustek OpticFilm 7200i Film Scanner

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Software hangs I have been running Silversoft (which comes with Plustek 7200i) for at least 2 weeks with on problems. Then suddenly, the prescan window locked up with a "Window has experienced a problem and needs to shut down" type pf dialogue box. I promptly shut down (but not sending the message as I do not have internet at home) and reboot (cold boot)but the same dialogue box comes up everytime with the last locked up prescan picture whenever I tried to access Silversoft. I have uninstalled, then reinstalled silversoft, the plustek drivers and all the software that came with it but the problem persists. My operating system is Window XP Home Media (Mind you, the "Quick Scan" does work ok, Silverfast is the only problem.) Can anyone help please !

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Re: Software hangs

Tell Plustec this seems a common problem- perhaps there is a patch

Posted on Jul 24, 2007

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I have a Plustek OpticFilm 7600i SE film scanner. Every time I try and load-up the setup disc, the set up install starts and then comes up with this error message: An error (-500 : 0x8004ace8) has...

It is quite possible that there is another piece of software that is clashing with your Plustek OpticFilm scanner. It is hard to tell which software is having a clash. If you remove that software from your system you will obtain the desired results. I suspect the SP3 of Windows XP may be responsible for this because Microsoft has indicated that Windows XP SP3 is not for everyone. If you install Windows XP SP2 uninstalling XP SP3 your problem can definitely be rectified.
Good Luck!

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Just connected my new Plustek OpticFilm 7600i AI to my MAC G5 (OS X Tiger 10.4.6) via USB. Then installed SilverFast Studio version 6.6.2r3. When I try to make a prescan of a slide in the tray, all I get...

have you tried the patch here:
also i'm getting some pretty dark pictures too.

Jan 23, 2011 | Scanners

1 Answer

I haven't used my Optic Fil 7200i (plustek) since upgrading to Windows7. Also, I have moved and my software disk didn't make it in the move! Is there a way to get one mailed to me: Bailey...


You can purchase the software disk from this link:

Alternately, you can download the installation software/driver free of cost from the manufacturer's download website by clicking this link

On the page which opens, enter OpticFilm 7200i in the Serach box under "Option 1: Search By Product Name" and click the Search button (See attached image)


Then select OpticFilm 7200i from the results window. Download the driver in .zip format from the list which opens. After the download completes, extract the .zip file to open the driver file.

Here is the direct link to the driver file.

Hope this solves your problem. Thanks for using FixYa.


Jan 21, 2011 | Plustek OpticFilm 7200i Film Scanner

1 Answer

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You may have to uninstall the old software and then go ahead and download the software again. It has the windows 7 drivers in there then install it by running the setup file. You can also go into the device manager and right click on the device in there and manually update the drivers in there by telling it the folder that the drivers are located in.

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Go to fill out the form and it will list what you need to set it up again.

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Go to Plustek's web site and look for the driver and software download section. They should have it if it is available.

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1 Answer

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Plustek Tech support gave me the following website for parts:
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1 Answer

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Delete the software. restart computer Come off line. Disable the anti virus software and fire wall. Now reinstall the software. Check out that is runs before reinstating A/V and firewall.

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