Question about Directv Plus DVR DTV Receiver / 100-Hours Video Recorder

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Direct tv has snow in picture cant see nothing

Receiver has lost memory when power went out

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First, how is the receiver connected to your TV? If it's via coax, the most likely culprit is the coax from the TV to the rcvr. If you wiggle the coax and the snow goes away, you've found the answer. If it goes away, either get a new piece of coax or tighten the connection at both ends.

Posted on Jan 21, 2009

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Hi Octavia, I would be happy to assist you with your issue. It sounds like you are experiencing what we call a black screen with Banner. Please reset the receiver by unplugging it from the power outlet for 10 seconds and then when you plug it back in, allow the receiver to reboot and then the picture should come back. If you are still having issues and need additional assistance, please feel free to PM DISH directly on facebook here: http://goo.gl/dgbNL Thank you!

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1 Answer

Dvr recording pauses occasionally (for about 30 seconds) and freezes (which requires a reset or unplug).


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1. check if the software version of your receiver is updated, how to? got to the sysinfo of your receiver by pressing the sysinfo button on your remote or front panel of the hd receiver, write down on a piece of paper the version, then exit the sysinfo, run a check switch test, you need to access the menu of your receiver, once your done with the check switch and test.. turn off the power of your receiver by pressing the power button on the remote, make sure that there are no lights lit so that the satelite will automatically download the software if its outdated and if nothing happen it means that your software is updated. after all the steps that you did, by running the check switch and test.. still problem exist.. call the directtv tech support for the replacement of your hd dvr receiver, this is a dvr lost of function. I have experience that symptoms on my hd dvr receiver as well with one of the sat provider..

note: if you cant run the check switch and test, please call the direct tv tech support for assistance.
please feel free to get in touch if you have any query..

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1 Answer

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