Question about Dell A960 All-In-One InkJet Printer

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Dell a960 50c error on cartirdge error message ..nothing seems to

Nothing seems to fix the problem ..is my printer toast ..i have had it for about 5 years ...eany ideas helpful i am tired of buying new cartidges at $20 a pop...
any ideas on a new model?...
thanks for any help
tom

Posted by on

  • Anonymous Feb 19, 2009

    I tried every thing can't get the printer to work.

  • Anonymous Mar 21, 2009

    error 50c on cartridge. Tried new dell cartridge and still not working. Also 5 years old. They must have a built in chip to break down after five years!!! Cannot sort it. Time to buy a new one i think unless anyone has any ideas?

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Hi there Error 50c

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Posted on Apr 28, 2010

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Posted on Jan 02, 2017

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Possible that the cartirdge was replaced without the maintenance operation and so the driver can be out of sync. Hence to reset and confirm remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
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Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

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Photo cartridge = black side(left side) color cartridge = color side(right side)

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sincerely
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Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
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If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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