Please help my boyfriend has a big problam with his laptop he has window xp sevice pack 3. the problam is that a while ago when logging in to facebook on window explorer, it wouldnt let him click cetain links, thinking this could be a facebook problam he tested it on other genral site not social networks and found the same problam, we also notice that the media player had lost all his files and would not play, there volume control icon on the pc has also gone missing.
we looked this proplam up and found a site that seemed to be like ours and it told ups the problam was jave had gone and to download a new one also a new media player and the pc would not download any of them. so we tryed to re install window explorer to see if this would rectifie the problam, it did not.
another site gave him a solution involving winrar but the step by step info given would not work and aleted us,by sayin files were currupt and nothing we have tryed has worked, also pc slow and restarts itself sometimes please help.
ps we downloaded firefox and can enter link and thing on that ok, just not anything involving jave r media player plug ins.
Ok, if you dont have viruses, or you dont think you have some... try this:
1. boot into safe mode, and do a virus scan /some viruses can not be detected by a normal scan/ note: to enter safe mode, pres F8 constantly, while your system is startin, /as soon as you turn it on/
2. download a nice litle program called Tune Up Utilities 2008...
and check fot errors with it, it doesnt serach for any viruses, but it is wery helpfull in serching for system errors, it helped me a 1000 times :) if you can not find it, try some of these LINKS
Posted on Jan 19, 2009
An expert who has achieved level 3 by getting 1000 points
Did he try update internet explorer
and do a virus scan
if the problems persist I would do a format
Posted on Jan 18, 2009
okay is it all the internet websites that make it go screwy
try a different page like www.msn.com
are you able to borrow a winxp cd from anyone
and do you have your windows # usually on bottom or side of pc
don't let safemode scare you
yes keep me posted
also do a windows update
if you need help formatting i'm here
update driver in devices for display
Do you know anyone you can borrow a cd from.
I really think he needs a format its not hard and
I will guide yoou through it.
Does he have his own product key for windows.
Save any files on a usb or cd then see if you can borrow one
a wincd.
cpenzes@rogers.com
The the windows product # is usually located somewhere on the laptop.
Usually on a blue sticker.
I don't know why he did'nt get a recovery or win cd when he bought the laptop.
Possibly the bottom or it may be in any books or anything he got with the pc
Let me know if he finds it.If your not to far I could send a wincd if he finds product key
Okay do not lose your procuct key.
May I have your e-mail address cause you don't to post your home address on the site.
Does he have xp home -xp pro-or vista
Not hard to format at all
would'nt cost much
i live in ontario canada
let me know
i was gonna get him to try a couple other things through e-mail
i don't know if i can send my e-mail address on here
i sent it did you get it
okay I'll add you
Can you please add me again
cpenzes@hotmail.com
If you are getting a good price I would have them do it and I can still send you a cd for future problems as long as a I WHAT VERSION of windows and do not use your windows key #
ANYTIME
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he has the most recent avg and its updated regulary. also yes he has up dated internet explorer and re installed it and still no change. he's also done several virus scan and no virus, he also has spy doctor which hasnt picked anything up ether.
he dosnt have any disks to fomat it and nether of us would know how to do it. hope this claryfys things better thanx for ur comment i just hope we can sort this out.
ok thank well tryed the tune up utillitys which is a really good tool i found , however did not solve the problam but it did correct other problam we dint know it had. not done the safe mode thing yet cos i wasent sure about using it but that the next thing if this fails were gunna try an get a cd and format . ill keep you all posted on our progress i just hope one of these suggetion work. thank you for all your support tho.
ok rite update.... done that virus scan in safe mode, nothing. also some function on tune up uitilly wont work think this is the pc fault because ive used this same tool on my pc and it was fine, even re installed and repaired it in case it was faulty, but still no success. how do u update window and is it the same as reinstalling it ? because we already did that. i even selecter to put it back to a restore point but it did'nt do it for some reason. its looking like a format but with no disk this will be a big problam.
thanx for you help if you have any more suggetion i would be greatful, thanx you
he dosnt know anything about a product key so i asume that would be a no, unless u know how to find out. also asked everyone we know about a cd and noone has and he dint get one with the laptop becouse it was already intalled.... so ill just have to wait to see if i can get one else were are it will have to be a shop jobby. thanx you for ur help uve been great. ill let u know if we get a cd and take it from there.
great found product key thanx.... gunna chenck the book he got with pc if not ill let u know..... and thanx that would be great well we live in rotherham, is that near by?
he has windows xp media edition package 3... ive sent an email to the madufature to see if they can send a cd... if not ill send my address on ur msn addy. do u live nearby? cos i dont wast it to cost u too much posting it . but i apriciat it tho thanx
wow that far im in uk, yeh that be a great help to try some other things if not we got a good price from a shop who will format it us. ur msn addy is on here so ill add it to my msn account and u can talk me thougth it and well see if we can fix it thanx you
hi eveyone, just to let u know we have now formatted my boyfriends pc it turns out we dint need a cd it just went back to its default state and all is now well so thanx you for all your advice, you have all been a great help thanx you
seems to me your boyfriend got some viruses on his laptop...
what antivirus is he using? and is it up to date?
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