Question about Kenmore 18.3 cu. ft. Top Freezer Refrigerator w/Through-the-Door Water Dispenser

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Freezer water leaks into refrigerator - Whirlpool

Model #ET8CHMXKB0 2
Ice builds up in the bottom of the freezer and when defrost kicks on water flows through two holes in the bottom on the freezer and into the refrigerator.
With a $140 technician visit, Whirlpool's Diamond Service diagnosed this leaking problem as a thermostat issue. For another $40, a new thermostat was installed. When the problem returned close to 30 days later -- takes time for ice to build back up -- Diamond Service said they'd have to charge another technician fee for a return visit and new diagnosis because it was past 30 days from installation...not to mention the likely charge of another part. Again it takes it about 30 days to know if a solution will work in this case, so this service philosophy might have us paying Diamond Service over and over.   Sorry to vent, but this is nuts. It brings new meaning to the Whirlpool tagline -- The inside advantage. We're close to $200 in with nothing to show for it but a wet fridge. Any ideas on what I can do to avoid the Diamond Service scheme.
Thanks in advance for your insight. I have the same issue on a Kenmore 106.70267990: water drips into refrigerator, drain line is frozen. It keeps doing it over and over again. I've gotten pretty good at clearing it out, can do it with a hair dryer and a turkey baster in under an hour. Still, it shouldn't do that. Sort of defeats the purpose of a frost free freezer when you have to defrost it every six months.

I'm going to try replacing the thermostat and the defrost timer. They're both on the thermostat tray, which comes off by removing two screws. They're about $30 each ($40 once you've added shipping and all that). We'll see in six months if it's solved the problem.

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Here is a quick fix for you. go ahead and clear the drain line AGAIN=). you will need to get a peice of copper wire about 6 inches long, I use a piece of 10 or 12 guage solid copper wire. put one end of the wire into the drain hole then wrap the other end around the defrost heater. what happens is when the unit goes into def. it transfers heat down the wire and keeps the drain clear of ice. good luck peyton

Posted on Jan 20, 2009

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Added a heat probe to my fridge and good to go. Thawed out ice build up around drain hole and verified drain is working correctly. Easy install, just hangs off of tube heater and goes into drain. Follow the accompanied instructions with the probe. As always take the necessary safety precautions. Check out Amazon for defrost heat probe 819043. I was able to obtain it locally for same price around $10.

Posted on Feb 11, 2012

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