Question about Simmons Mattress Matino - Natural Maple Crib
Purchased crib at pottery barn in 2003. Side rail that raises and lowers has plastic guides which cracked. Need to be replace them. Any suggestions where I can order replacement pieces.
You can call Simmons Customer support at 1-800-218-2741 and order the rails - they are $79.99 which includes shipping. I just did so yesterday. I had the same problem. I purchased this crib 5 years ago and now need the bed rails to convert to a full bed. You cal also email them at firstname.lastname@example.org. Shipping takes about 2-3 weeks.
Posted on Jan 16, 2008
We had the same thing happen and Pottery Barn was terrible at helping us remedy the problem. However, after much research, we found the solution! There is a company called Products America (www.productsamerica.com) that sells replacement kits for the PBK cribs. Ours was the antique white sleigh crib...all parts matched perfectly and were identical to the originals! Good luck!
Posted on Jul 05, 2009
You can contact Simmons customer service via phone at: 800-218-2741 or
via email at: email@example.com for replacement parts.
You will need to provide the model number of the crib which can be found on a blue and white warning label on the inside bottom of the headboard.
Posted on Jan 10, 2010
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