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Fabric Softener Dispenser won't drain

I have a GE Profile Washer, model WPXH214A0WW and the automatic fabric softener dispenser will not drain. I have cleaned and it still does not work. Do you have any idea what may be causing this?

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  • Anonymous Mar 23, 2009

    I've got the same issue. We've had this washing machine for 11 months now and from the get go it's been unreliable. On my very first wash cycle the door leaked, repair man came to replace it. Second wash cycle it ripped up all my clothes, yet another repairman came to fix that. Since then eight months have passed and now the machine rips up my clothes again and also the dispenser wont release all of the fabric softener! It fills frequently with water and dilutes the liquid while it sits in the dispenser tray for the entire cycle, I only find this out once I've opened the door when the wash cycle is finished. Half the time the fabric softener dispenses into the drum once I've opened the tray and the cycle is finished! I've called GE once again and since I've had them out three times (this will be the fourth) they are going to escalate this issue to another department. I'm told that this means they will most likely replace the machine. After reading GE's reviews I"m not sure that I want another defective machine, they all seem to have issues! Thank goodness I've purchased extended warranty!

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It appears your dispenser's door latch solenoid has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




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Posted on Sep 12, 2010

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Frigidaire washing machine fabric softner will not dispense out


Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

Oct 26, 2012 | Frigidaire Affinity ATF7000E Front Load...

1 Answer

F3 error on my whirlpool washer


The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.

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1 Answer

My spin cycle will not finish and I get a code F 03.


The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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1 Answer

Our Kenmore HE 2Plus Front Load washer model # 110.475*4753 is haveing an F03 Error and we can not get it cleared. Any ideas? We have hit stop twice, and cleaned the hoses, nothing clogging them..help


The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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1 Answer

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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GE Washer Model WCVH6260HWW, Fabric Softener Won't Dispense/Drain


I took the tray out and placed it to the side. Then I ran a common pipe cleaner through the nozzle that supplies a water spray to the tray. So far, so good.

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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1 Answer

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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1 Answer

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Oct 12, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

Hotpoint aquarius wf 630 error code f-03 how do i fix


The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Aug 14, 2009 | Washing Machines

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