Question about HP OfficeJet 7310 All-In-One InkJet Printer

2 Answers

HP Printers General Troubleshooting

Hi,

I get HP and other printers all the time with this sort of thing and have a 1700 series right now.

In general, do all HP printers have Button Batteries, that when removed release error codes from volatile ram?

On the 1700 I had to revmove the sides to get to the carriage that rises to close off the print heads, a plactic c-clamp had released. Once I had that resolved and the cartrige carrier would cycle correctly, I removed the 3V battery on one of hte boards to release a black printhead error. The black print head was bad anyway and replaced that and got good, very good black behavior.

Do most of the HP printers in the OJ family have or not have this battery?

I know the MFC need to retain data, such as fax and paper print count, especially fax number etc. But, is there a way to retrieve error codes besides the standard report and does finding a firmware update rewrite or annotate the main CPU on these?

Oh, and were you in a call center or did you have other assignments at HP. I'm trying to imagine the length and breadth of Tips and Tricks you could author for this site we can all rely on, not just wtih our online customers here but in our real world shops.

Sorry for jumping around, but you can get the sense of these questions. If not just ask and I'll clarify.

Thanks for you time,
Worldvet

the 7310 model in the Product Type is the closest in our database, which is always a problem and the models listed are unreliable as usual.

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  • Glenn Rogers
    Glenn Rogers Jan 25, 2009

    leroyal,

    http://www.fixya.com/users/worldvet

    Thanks for the reply. I had sent this to one of our experts who says he is an HP Call Center tech in India and wanted to pick his brain. I never heard back from him and this is how my question ended up in the pool.

    I've already got the printer backup and working. It has a button battery that's rather easy to get too and I used that to do a hard reset and it cleared error codes that were causing the unit to not accept new print jobs. It has old print heads and I wanted to reset the chips in the print heads and thought he would know how. I would still like to know anyway so I can put that into my Tips pages and save the owner $60 some odd bucks..

    Regards and nice to meet you.
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jan 26, 2009

    Sure, man. Don't know if it will work as we're both experts. It could be filtered out.

    I did notice you do a lot of printers too. I had been to IBM Selectric School in 1988 and at the end we got to be hands on the first computer printers IBM was coming up with. They used tape and heat transfer but we had some laser experience and had four weeks with Xerox copiers too. When Ink Jets came out and mine kept going goofy, naturally I dug in and got down and dirtly, refilled and the whole nine yeards.

    So, I'm still doing it although there was guite a dry spell when printers wer not MFCs and mostly disposable. Today, their pretty good printers and usually a MFC. The more complicated the better fro you and me.

    Do you have cheat sheets and own and run your own business too?

    Worldvet


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The printer I now know HATES Vista, so I put it on one of our computers that is still XP and the flashing scanner failure light won't go off. ISN'T there a reset button or something so it can recognize XP

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We are privately employed service technicians volunteering, at no pay, our time to help consumers. you seem to have a good grasp is inkjet problems. why don't you join us at Fixya!

I just can't justify telling consumers to put out $150 to fix a $100 printer. They get mad, but's it's the truth.

Posted on Jan 25, 2009

  • Leroy Elliott
    Leroy Elliott Jan 26, 2009

    Thanx for the Fixya!

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