Question about Dell Inspiron 1501 Notebook

1 Answer

Very Odd Internet Problem

The Symptoms:
After browsing the internet for a while in Firefox, suddenly when I click a link, nothing happens. Well, for about a quarter of a second, the "working " icon in the top right swirls, the stop button turns red and the name of the web page on the tab flashes, but the page does not load. If I keep clicking, the page might eventually load like normal on some random try (sometimes on the first few tries, sometimes it takes up to twenty tries). The same thing happens whether I am clicking a link, selecting a bookmark, typing a web address into the address bar. It doesn't matter if its in a new tab or existing tab. Also, sometimes pages will not render correctly. Sometimes every video on YouTube says "video no longer available". Videos and flash games sometimes work and sometimes don't. If I switch to Internet Explorer while the problem is there pages do not load correctly, if at all. If I work simultaneously in FF and IE, the problem starts at the same time. Since the problem began I have not gotten good connections on my bitTorrents either and after a while, they grind to a halt.

What I've Tried:
Upgrading to FF 3. Clearing the cache and deleting all cookies. Uninstalling or disabling most of my add-ons including Greasemonkey. (Those three were before I realized it wasnt just a Firefox problem.) Running a virus scan with AVG. Enabling ALL of the services and start up programs in windows (I had disabled many of them about a month before all this began). Doing a system restore to a point before the problem occured. Defragmenting. Nothing has helped.

Notes:
This has happened on several different wireless connections, so I know its not the router. When the problem occurs, I can repair the connection and it will start working properly again for a while. I am guessing that my wireless card may be at fault. It is a Dell Wireless 1390 WLAN Mini-Card. I haven't tried using a wired connection to the router to see if it still happens. I will try that when I get home. Does anyone have any sugestions has to how to further troubleshoot this?

The System:
Dell Inspiron 1501 Laptop running Windows XP Home Edition Service Pack 3.

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  • 2 more comments 
  • captglasspac Jan 17, 2009

    I am now in safe mode and have been browsing for about 30 minutes and the problem has not occurred. Although sometimes it does take longer for the problem to start. Also web pages seem to load faster in safe mode. I'm going to play around for a while and see what happens.

    I'm not sure I understand the last part of your advice. Are you talking about creating a new windows user account? The one I'm using now is the administrator account and it is the only one I ever use.


  • captglasspac Jan 19, 2009

    I tried plugging in to a wired connection and disabling the wireless connection. The same problem occurred.

    Also, when I try to repair the connection, the ARP Cache will not clear. I do not know what that is an indication of.

    I downloaded Windows Defender and ran a full system scan. Unfortunately it did not find anything. Are there any other (preferably free) virus/spyware scanners that I should try?

    I will also try creating a new user account in safe mode and see if it exhibits the same problem.


  • captglasspac Jan 19, 2009

    I created the new account and it worked! Plus, I'm getting higher download speeds than ever before!

    My question is now, should I do something about the other account or just stop using it? If it is a virus could it cause problems on other accounts?


  • captglasspac Jan 21, 2009

    Done and done! Thank you so much!

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  • Dell Master
  • 1,183 Answers

HI,
well it would be great , if you can check the same on the wired connection. I guess the problem is with the windows . Start the computer in safe mode with networking and check browsing on the wireless connection in safe mode with networking . if the same works fine . Try creating a new user a/c if the same works fine in safe mode with networking . Other wise it would be best to reset the entire computer.



Thanks
Proton

Posted on Jan 17, 2009

  • Mandeep  Singh
    Mandeep Singh Jan 18, 2009

    Hi,

    You are right,by new account , i mean you to create a new user account . Create the same from safe mode. If the problem is not there in safe mode, there can be spyware or trojan virus in your computer that may be undetected by the anti virus program you have









    Thanks

    Proton

  • Mandeep  Singh
    Mandeep Singh Jan 20, 2009

    Hi,

    Thats great , as you were able to get the problem resolved. I would suggest you to delete the previous account , so that there is no corruption of the other accounts.



    When you would be deleting the previous account , you would be prompted to keep the files or delete the files . If you need all the things present under the my documents of the old a/c you and select the option of Keep files , otherwise select delete files .



    Note : delete the old a/c also in safe mode .





    Proton

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