Question about Saeco Vienna De Luxe Espresso Machine

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Water leaking at the back of the machine.

It seems as if the seal around the valve where the tank in the back joins with the gasket of the body of the machine

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  • Anonymous Jan 21, 2009

    I have a Saeco Vienna Deluxe which I purchase about 3 years ago. Water leaks when the machine is in use. Water is leaking towards the right side and on back. Once the coffee is dispense, I would hear a hissing sound. I went on the Saeco website but not able to open their site. Any help in getting the phone number to Saeco?

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  • 11 Answers

It may be your boiler leaking and not the tank. If you can open the case, check your boiler for white chalk like build up around the seams. That would confirm you leak is from the boiler.
Best Wishes,
Lane

Posted on Jan 18, 2009

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If its leaking under the water tank, its this.
There is a seal on top of the machine under the water tank. To get to it, remove the water tank, and set aside. There is a large doughnut shaped cap on top of the machine. Slip a screwdriver on the outside edge of the cap and pry up gently. When it snaps up, go to the other side of the cap and do the same. There is a black seal in the center and if you stick your finger in the center and it lifts out, it needs to be replaced. Clean any residue inside the opening with a Q-tip.
When you get the new seal, it won't slip in. Insert it at a slight angle (double lips down), then take your finger nail and run it around the bottom edge of the seal until it slips in, then push down. Snap the cap back on and your set to go.
If its leaking under the machine, its your boiler.
If its leaking into the dredge drawer, its the thiumbscrew in the brew unit, that holds the filter screen in.
If its under your drip tray there is a pocket behind the brew unit that has a cloged drain, just above the center of the drip tray in back.

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I would suspect the seal on the machine where the tank sets on the machine. There is a plastic cap that looks like a doughnut, that will pry off (there are 2 hooks, 1 on each side). The seal is under neath. If you can stick your finger in the center of the seal and lift it out it needs to be replaced. When you put the new one in, run your finger nail around the outside edge of the seal to get it to slip in or you could damage the new seal.

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You need to change the group head gasket. They only last about 1 year and then should be changed. Get 2 because they usually fail on Friday and you have a party on Saturday.
The gaskets get hard from the heat and don't form to the filter any more so they leak.
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Empty everything out of the machine (water tank, drip tray, etc.) Turn the machine upside down on a towel. This way you can see what your are doing.
Remove the filter screen and diffuser from the brew head. The black O-ring is your gasket. Carefully pry it out. Clean the opening good before you install the new gasket. Insert the gasket with the beveled side down (on the inside edge of the O-ring is the bevel). Once you have the gasket in place, use the portafilter to finish seating the gasket.

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There is a donut like cap under the water tank on top of the machine. Pry on the outside of this cap an pop it off. Under the cap is a black seal. If you stick your finger in it and just pull out and the seal comes with it, you need to replace the seal. The new seal will not slip in you have to run your fingernail around the outside and silp the seal in. It should not just slide in. Make sure that the receptacle is clean before putting the new seal in.

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1 Answer

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Hi
If it is leaking on top of the machine and under the water tank, there is a seal that needs to be replaced. Lift off the water tank. There is a large gray doughnut cap that will pop off. Take a screw driver and slip it under the outside of the cap between the machines top and pry gently up and it will pop that side. Go to the other side and do the same. Set the cap aside and take you index finger and stick it in the center of the black gasket. Lift up and if the gasket comes out with it you need to replace it. Clean the inside of the receptacle before installing the new gasket.
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2 Answers

Saeco Vienna leaks water from water tank


Sorry for the delay in response but I just read your complaint. I had similar water leakage issues and mistakenly replaced a bunch of stuff without stopping the leaks, until I discovered the real problem; the O ring seal that the water reservoir sits in located under the reservoir where it mates with the machine. Easy to replace and cheap. No leakage problems since I both replaced the O ring and started the routine of not taking off the water reservoir to fill it, but leaving it in place and filling it from a bottle. That technique does not any wear at all on the seal ring and so it won't leak in the future.
The item is called a "Saeco-water inlet valve gasket" , has a part number of NM05.006 and costs $7.50. I purchased it from Services Unlimited located at 650 N. Cannon Ave. WH-305, Lansdale PA 19446; phone 215-361-7000 Fax 215-361-7434, e mail granita@rcn.com but you can find it at any authorized dealer, I am sure. I ordered two and with shipping the cost came to $21.50.
You can request a fax with a parts diagram and listing, which I found most helpful in diagnosing issues and see where stuff goes..
Hope this helps you..

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1 Answer

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i had the same problem what i suggest to you clean where the water tank were its sit very good put the tank back me i never remove the water tank i clean regualy i put the tank empty on the machine and fill it with a glass never leak again pierre

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hello you say sometime water leak out normally when the water valve seal is defective it will always leak. look under the water tank you got 4 plastic guide moulded in the container make sure no guide broken or missing a little pease of plastic if you got a pease missing add whatever missing inthe hole like a shim check it out cheers

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