Question about HP OfficeJet 4215 All-In-One InkJet Printer

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Can't send faxes

I can't send faxes but can receive them. I get the error message 420. According the the HP web site the erroe 420 is: Definition A handshaking (connection) error occurred at some point in the process from the sending fax machine.
Is there a fix for this other then just keep trying.
It is happening to every number I try.

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  • theotherhalf Jan 17, 2009

    I don't know . My phone is provied by my cable company which has fiboroptic lines for everything.

    I was able to fax just fine on Dec. 20 when the line was installed. Now I can't.

    I can pring, copy, and scan anything. I can receive a fax.

    Just not send out a fax.

  • theotherhalf Jan 18, 2009

    As stated earlier in my post it worked just fine when the line was installed. It has been in the last 24 hours it quit working.

  • Leroy Elliott
    Leroy Elliott May 11, 2010

    Do you have a DIGITAL phone service such as DSL or Vonage.

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FO is DIGITAL. You fax needs an ANALOG line.

Trust me on this.

Posted on Jan 17, 2009

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We have a receiving problem with our HP Color LaserJet CM2320nf . The exact issue is that, sometimes the machine is unable to receive a fax with any number of pages from different senders Also, the...


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http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

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