Question about Microsoft Xbox 360 Console

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Will not read disc says open tray

You can hear the disc start to spin then it just stops an says open tray.
please help!!!!!my kid is driving me crazy im almost ready to go buy a new one>as if i can aford it(haha)

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  • JeffDesender Feb 09, 2009

    when i insert a disc it spins first off and then say open disc tray! it does it with every game or movie i put in it

  • clark86 Feb 09, 2009

    I have the same problem and it is because the dvd board is fried you need a new dvd drive.

  • overfelt5 Feb 10, 2009

    system turns on, when disc is inserted it says "reading disc" then says "tray is open" our system was brand new at Christmas (2008).

  • Anonymous Feb 22, 2009

    My friend puts the disc in regularly. Then it says that it reads. It goes for a lil bit and says open tray. Please help hes annoying me about it.

  • Anonymous Feb 22, 2009

    start up the console and it goes straight to the dashboard. even after opening the tray and closing it it goes to the same option, open tray. would play very seldom, but the problem has just started, please come back with a solution!

  • Anonymous Mar 10, 2009

    'Reading... Reading... Open Tray'
    I've got this message constantly while trying to play a game. After five times it works, but it's still annoying

  • Anonymous May 04, 2009

    When i play a game it just says open tray

  • Anonymous May 11, 2009

    I have the same problem but its only happening when I put in my Guitar Hero: Metallica disc in.  I guess part of it is my fault as I got frustrated and hit my 360.  Yet, I've tried disc cleaners and they don't work.  

  • nottingham_j May 13, 2009

    when i start up my xbox it reads my disc for about 30 or so seconds and then it says open tray i restated it it does the sme thing wtf can you or someone help??

  • Anonymous May 14, 2009

    my xbox 360 says reading then after about 20 seconds its open tray I think the disk drive is smoked what do u think

  • Anonymous May 14, 2009

    sometimes mine will do this sometimes the disc doesnt even have to be dirty. Try it over again several times it usually works.


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Mines doing the same thing except its not spinning

so i suspect its one of two things
i need to find another piece to make it spin

or maybe the laser is damage or dirty

Since yours is spinning i would say its the laser

Posted on Nov 06, 2009

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If there is a deep sctratch on the disc it wont work but if the disc isnt working an has no scratches you should try and wash it with water sit for 30 seconds and then try it again

Posted on Jan 17, 2009

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Never put a disk in water it can eraise date u idiot

Posted on Mar 31, 2009

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When I turn my system on it just says open tray even if it has a disc in it. It just started this recently and I have already tried a laser eye cleaner and still nothing.

It sounds like your DVD drive's laser has stopped working. You will need to contact Microsoft to come and repair your console. Hopefully you still have a warranty on it. If not there are plenty of tutorials online to show you how to replace one yourself.
It's not an easy job. There is information on your original disc drive that lets the xbox know it belongs to it. If you swtich the drive without swapping out the boards on the inside of the drive your xbox will not recongnize it and it still wont work. Also the drive needs to be the same model of the old one. You can get around this by flashing the new drive but still that is not easy. Here is what I did instead of doing all that. 
After receiving an xbox 360 from a guy wanting to sell it the other night I realized it had this problem without me knowing it when I got it. After trying EVERYTHING e.g. tapping, cleaning, moving laser back, and multiple other tricks I realized the disk would not spin. All it says is "open tray" and will not read. If all else has failed and you really have not use for it now this is worth a shot. 
After opening it up you take out the disc drive and unscrew the 4 screws to open it. Take the lid off and plug everything back into the drive. If you have the BenQ drive you will notice if you press on the sticker it gives way a bit. Peel off the sticker and you will need to take the magnet out that holds the disc in place. Do this by twisting the magnet part in one direction and the plastic piece in the other.If your drive is different it might not be the same. 
Plug the xbox in without putting the case and everything back together, just leave it open. Put the disc in. Take that magnet you took out and put it magnet side up on top of the middle of the disc. Turn it on by either the remote or there is a tiny button if you look closely where the power button would be. 
If the disc starts spinning and trying to read then you should be able to play.....if not here is what you need to do. When it says open tray press the eject button. Then put the tray back in. Carefully start forcing the disc to spin but make sure to not scratch the disc. There is something wrong to where it won't spin itself because it it locking up. If you can get it to start spinning it will read it and continue spinning on its own and you should be able to play the game. 
There is actually one video I found of how to go about doing this if you need help here: Go to youtube and look for solutions and if they all fail its worth a try. 

May 06, 2011 | Video Game Consoles & Games

1 Answer

Im sorry for a repeated type question but i was hoping i could get some assistance with my xbox 360 problem.. okay, first the cd tray would not open and i would have to jiggle it on the left side of the...

The best way to resolve this problem is to replace the entire drive - you can get a replacement drive online. Use Google to find several vendors to choose from. It sound like the laser lens is trying to focus but cannot and thus you hear the lens rubbing against the disc - this can ruin many of your valuable games you have recently inserted in the drive. DO NOT INSERT ANYMORE DISC INTO IT!

Dec 21, 2010 | Microsoft Xbox 360 Console

2 Answers

Will not read any disc's

Its because the dvd scanner is scratched or broken

Oct 07, 2009 | Microsoft Xbox 360 Console

3 Answers

My 360 will not read my disc even tho they are clean

The optical drive on the xbox wears over time. Call 1-800-4MYXBOX and get a repair scheduled.

Aug 03, 2009 | Microsoft Xbox 360 Console

1 Answer

One day i was playing halo 3 and my disk drive starting making wierd, grinding noises and stopped then after the noise stopped my disk would stop spinning and now eveytime i try to read my disk my motor...

This hard disk is a easy fix, You can buy a new one for the fraction of the cost, All you have to do is slip this off the unit and apply an new or even a used hard drive. Here is some links for some hard drives

you can get some for under 30 bucks. if this information helps please rate accordenly Thanks

May 02, 2009 | Microsoft Xbox 360 Console

2 Answers

My 360 will not read ANY disc

Well, a good start is to clean the drive.  Any cd/dvd lens cleaner will work.  If you are still having problems, there are other places that will repair them fairly cheap if they are out of warranty.  From my understanding, the warranty is non-transfereable.  The person you bought it from still is covered though.  As far as info about updates messing up the dvd drive, there was an issue with the fall update, but that was a few years back.  Have you tried to re-update your xbox?

Mar 02, 2009 | Microsoft Xbox 360 Console

1 Answer

My 360 wont ******* play

i had the same problem. listen to your xbox cd rom and if you hear it start up and kinda skip or make a weird stopping sound then your disc drive/ cd-rom is wearing out. either send it in or do what i did and start by just giving the center to the center left above your cd-rom a nice few taps in a row while its spinning before it stops. fairly good knocks on the case will help it. i ended up really hittin mine a lot of time in row after about a month. sometimes it will put rings on your games thought but they buff out. i even took it apart but theres not much you can do

Feb 28, 2009 | Microsoft Xbox 360 Console

1 Answer

My disc wont spin in my drive

hi i have had and fixed this problem pemenently!!

u need to take apart your xbox and remove the dvd drive:

then you need to crack open the dvd drive

once open if you look at the top part of the drive that would hold your game/disc youl notice that it is infact two pieces that are magnetinc and they will be stuck together

what you need to do is seperate them

then take the smaller piece and locate where it has come from

this is the centre on the dvd drive like on the pc where you would push the game on to

you need to super glue the small piece back into positon

reassemble let dry and it will now be working..

i no its hard to understanmd what ive written hear but this is a really easy fix...

Dec 14, 2008 | Microsoft Xbox 360 Console

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