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It sounds like your DVD drive's laser has stopped working. You will need to contact Microsoft to come and repair your console. Hopefully you still have a warranty on it. If not there are plenty of tutorials online to show you how to replace one yourself. It's not an easy job. There is information on your original disc drive that lets the xbox know it belongs to it. If you swtich the drive without swapping out the boards on the inside of the drive your xbox will not recongnize it and it still wont work. Also the drive needs to be the same model of the old one. You can get around this by flashing the new drive but still that is not easy. Here is what I did instead of doing all that. After receiving an xbox 360 from a guy wanting to sell it the other night I realized it had this problem without me knowing it when I got it. After trying EVERYTHING e.g. tapping, cleaning, moving laser back, and multiple other tricks I realized the disk would not spin. All it says is "open tray" and will not read. If all else has failed and you really have not use for it now this is worth a shot. After opening it up you take out the disc drive and unscrew the 4 screws to open it. Take the lid off and plug everything back into the drive. If you have the BenQ drive you will notice if you press on the sticker it gives way a bit. Peel off the sticker and you will need to take the magnet out that holds the disc in place. Do this by twisting the magnet part in one direction and the plastic piece in the other.If your drive is different it might not be the same. Plug the xbox in without putting the case and everything back together, just leave it open. Put the disc in. Take that magnet you took out and put it magnet side up on top of the middle of the disc. Turn it on by either the remote or there is a tiny button if you look closely where the power button would be. If the disc starts spinning and trying to read then you should be able to play.....if not here is what you need to do. When it says open tray press the eject button. Then put the tray back in. Carefully start forcing the disc to spin but make sure to not scratch the disc. There is something wrong to where it won't spin itself because it it locking up. If you can get it to start spinning it will read it and continue spinning on its own and you should be able to play the game. There is actually one video I found of how to go about doing this if you need help here:http://www.youtube.com/watch?v=3oH-uLtM2... Go to youtube and look for solutions and if they all fail its worth a try.
The best way to resolve this problem is to replace the entire drive - you can get a replacement drive online. Use Google to find several vendors to choose from.
It sound like the laser lens is trying to focus but cannot and thus you hear the lens rubbing against the disc - this can ruin many of your valuable games you have recently inserted in the drive. DO NOT INSERT ANYMORE DISC INTO IT!
Well, a good start is to clean the drive. Any cd/dvd lens cleaner will work. If you are still having problems, there are other places that will repair them fairly cheap if they are out of warranty. From my understanding, the warranty is non-transfereable. The person you bought it from still is covered though. As far as info about updates messing up the dvd drive, there was an issue with the fall update, but that was a few years back. Have you tried to re-update your xbox?
i had the same problem. listen to your xbox cd rom and if you hear it start up and kinda skip or make a weird stopping sound then your disc drive/ cd-rom is wearing out. either send it in or do what i did and start by just giving the center to the center left above your cd-rom a nice few taps in a row while its spinning before it stops. fairly good knocks on the case will help it. i ended up really hittin mine a lot of time in row after about a month. sometimes it will put rings on your games thought but they buff out. i even took it apart but theres not much you can do