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I was recently given a Compaq EVO Desktop 500 series computer with monitor (about 6 years old but rarely used). The previous owner had died and his son just wanted to get rid of it. After setting it up and turning it on, I discovered that it took me to a page where the previous user's name, CTaylor, was in the name box, but nothing was in the password box. I didn't know his password, of course, but neither did his son, so I was unable to get the Windows XP Professional software to open up. I read through the manuals that came with the computer and software, hoping to be able to reinstall the XP professional or the Windows 2000 Professional that also came with the machine. I first put in the Compaq Restore Plus disk, restarted the computer, but was taken to a page that said "Failed to Switch to Emulation Boot! Please insert the correct CD and restart the system..." Of course, that was the correct CD; the others are to be inserted later. I then called the Compaq 800 number and they were nice enough to spend about 30 minutes working with me on the problem, although they said because of the computer's age (6 years) they no longer had anything on file for it. They first had me press the F10 key over and over while starting, as that is what is done on some newer computers to reinstall system software. That did not work, so they had me open the computer and remove the battery for a few seconds before replacing it and then restarting the machine. That produced new pages during the boot-up, including one with a lot of technical info and a place to click at the bottom that said something like "reinstall default settings." I did so, as instructed, but was soon taken back to the screen with the old user's name and password. They put me on hold at that point and tried to find some other info, but ultimately told me that was all they could do, and that I should contact a local technician. Undaunted, I proceeded on my own. I thoroughly read the little manual for the software, then took out the battery again, replaced it, and restarted the computer. This time, on the technical info page, instead of clicking on "reinstall default settings," I clicked on the only other option, which I believe was something like "install custom settings." I then was taken to a page full of options, and I opened each one, leaving most as they were, but changing the "Supervisor Password" and "User Password" to ones of my own. I then restarted the computer, was ultimately taken to the same log-in page with the old user's name, and put in my user's password, which failed, and the the Supervisor password, which also failed. I turned the computer off, reread the manual, where I found a part that said I should change the old user's name to "Administrator," and then type in the "Administrator Password." There had been no selection for "Administrator," only for "Supervisor," but I assumed they might be the same. So I removed the battery again and reinstalled it again (by the way, it's dead, so the date reverts back to one in 1999), then checked all the options again, retyped my Supervisor and User Passwords and, when finished, was taken to the same log-in page with the old user's name. I removed his name, put in Administrator and then tried that password. No Luck. I then tried my new User password, also with no luck. I have tried to log-in at the netword setting and at the setting for "Just this computer," but always end up with the same result. I can neither reinstall software nor successfully change passwords to get the Windows XP Professional system to open up. I don't want to spend a lot of money with a local technician, as it is a six-year-old machine. Can you help me with this problem? What am I doing wrong or what is the special key or procedure I need to type or follow to either reinstall the system software or open up what is presently installed. I thank you for your help in advance and hope you will respond as soon as possible. If you cannot do so fairly soon, then please send an email to my address below. Sincerely, Richard Mattson

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Have you tried just hitting the Enter key? As many home users don't even use a password and the Enter key alone will work in this case.

Posted on Jan 17, 2009

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The problem your having is not related to the passwords located in the BIOS that you have changed. The password you will need is the one from the previous owner, that is if you want to access their copy of windows XP. Being as that is not an option, I would get into the BIOS screen again and switch the boot order to boot from CD first, then install the windows CD, not the HP restore disk. This process should take you to the installation screen for windows. Part of the install asks what to do with the hard drive, I would delete any partitions on the hard drive and do a full format, create the primary partition, then install windows on the clean hard drive. During the install you will be prompted to create your own user name.

I hope this helps,

Eric

Posted on Jan 17, 2009

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