Question about Microsoft Zune JS8-00001 Digital Media Player

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My zune won't charge

I've had my zune for about six months, it has charged fine but one day I plugged it into USB on my computer and it won't charge. My charger is in nice shape, and other zunes charge off of it but it won't even show up on my computer that it's plugged in.

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  • legendgirl Feb 15, 2009

    i have the exact same problem, except that my zune is a 4 gigabyte

  • subby2010 Feb 18, 2009

    The USB Hub Port wont recognize my 8 gb zune but it recognizes everyone else.It says that the USB is malfunctioning & when I troubleshoot or reset it, it doesn't do anything. I don't know what to do.

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  • 502 Answers

It's likely you have a motherboard issue. In some cases the dock connector is physically broken (pins get bent or break off), in other cases the charching circuitry becomes defective.
The only way to get it up and running again is to replace the logic board, the part is readily available on ebay. There are zune repair guides that will show you how to replace the logic board or have a tech savy friend do it for you.

Posted on Feb 28, 2009

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I have not used my zune for a few months now but need to use an mp3 player so i am trying to use it again. When i plug it in to my computer using the usb cord the little battery charging sign comes up then...


First, you must not use the front usb ports on your cpu. You must plug your zune device in the back usb port. You must then download the LATEST Zune software. Install it and restart your computer. If done correctly, your Zune device will begin to charge and start working correctly. Have fun with your device

Oct 17, 2010 | Microsoft Zune JS8-00001 Digital Media...

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I have a 30g Zune which has not been holding a charge for a couple of weeks. This morning the Zune powers up and then shuts off (even while plugged in). I tried the 'hold down the back button and up at the...


Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

To troubleshoot this issue, try one or more of the following methods in the order in which they are listed:
  1. Let your Zune device charge for 30 minutes, then disconnect and reconnect the cable to turn on the player. It can take up to 3 hours to fully charge.
  2. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
  3. Use another supported high power source, such as an Xbox 360 console, a Zune AC Adapter, a Zune Car Charger, or a Zune FM Transmitter/Charger.

    Note These devices are sold separately.
  4. If you are connecting your Zune device to a mobile computer, make sure that the mobile computer is plugged in and is not running on battery power. Many mobile computers are configured to conserve power when they are running on battery power to extend battery life. This behavior may affect Zune device charging.
  5. If the Zune device is charging slowly, be aware that, for optimal charging, the Zune device requires at least 500 milliamps (mA) of power. Frequently, USB ports that are located on the front of a computer and on some USB hubs are low-power, 100-mA ports. Typically, the high-power, 500-mA USB ports are on the back of the computer. Additionally, when you suspend the computer or put the computer to sleep, high-power USB ports may be switched to low-power, 100 mA mode.
  6. If the device boots to the home screen but is still not charging correctly, continue with the "Home screen is displayed" steps in the following section.

    If the device continues to display the full-screen charging icon, continue with "Full-screen charging icon is displayed."
  7. If the battery in the device still does not charge correctly, visit the following Web site to sign in and register your device: http://service.zune.net (http://service.zune.net)

    At this Web site, you can submit a request for service if your device qualifies for service.

Dec 24, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Nothing wont come up on my computer


Did you download the Zune software?

The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.

And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).

If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.

If you Zune is fully charged and the software is fully installed try plugging the USB cable into a different port. Sometimes the Zune and the connector USB isn't automatically sensed on certain ports and certain moments.

Jun 26, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Usb device not recognized when i plug in my zune


do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page

http://www.zune.net/en-us/software/download/default.htm
Make sure you uninstall any previous zune software first!
Hope this Helps
A+Support

Apr 10, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 30GB won't charge in car.


Some auto usb cables aren't compatable with Zune device.

Mar 07, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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I would say make sure you are in the right USB port. My laptop has 3 and only one of them will charge my mp3 player

Apr 12, 2008 | Microsoft Zune JS8-00001 Digital Media...

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When the battery turns green, take it out so it doesn't drain.

Mar 26, 2008 | Microsoft Zune JS8-00001 Digital Media...

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now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*

Feb 18, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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First time chargin Zune 30GB Brown


I had the same problem (frozen after first time trying to charge.) I found the solution on another site. I just unplugged the device and let the battery drain completely, then plugged it back in (rear usb port) and voila, it works, that simple.

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My Zune Won´t turn on


my son's just did this and the reset method worked (press the back button and up and hold both for about 10 seconds until the zune screen appears)

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