Question about HP Photosmart C4580 All-in-One InkJet Printer

1 Answer

HP C4580 won't go online

I have a laptop that's wireless and I've successfully connected my new HP C4580 printer to it wireless as well. But the problem is I can't get the printer to go on-line at all. I've tried everything but nothing works. I can print things from my desktop just fine so I know the printer is working. On the drop down menu of options there isn't even an online choice, there's only the offline. Please help.

Posted by on

  • 10 more comments 
  • nadine519 Jan 17, 2009

    Hi Dante, thanks for your quick response! I can't print anything from the internet, which is what I want to do.

  • nadine519 Jan 17, 2009

    No, no, they are both in my home. I have to use them both in the dining room and I wanted wireless to do away with the cable mess. Sure, I could use the USB cable and it might work, but what's the point of buying a wirelss printer if you're going to use the cable? I'm trying to keep the area neat and tidy and cable free.

  • nadine519 Jan 17, 2009


    Sorry, maybe I don't explain myself very well. I would like the printer to print from the internet, postage labels for example from the site. But I can't get the printer to go on-line to interact with the internet. It continues to be off-line (meaning it is not seeing the internet from my laptop). I hope this is more clear!

  • nadine519 Jan 17, 2009

    No, it is pending where it will stay pending forever because the printer is off-line and can't see the internet. Thanks anyway.

  • nadine519 Jan 18, 2009

    Sorry I had to run out Dante, errands to do.

    This laptop is connected on a netgear wirless router, therefore it is wireless. I use DSL. I guess using the word 'online' was incorrect.

    I suppose 'ready' is the correct word, so I cannot get the printer to be ready, it just stays offline. And now to add to my woes, I can no longer print anything from my desktop. :( Last night I plugged in the usb cable to print something, and it wanted me to reinstall the printer, but since it was already installed I got an error. I think I'm just going to uninstall the printer and try again, I can't even get a print test now!. Thanks again for your help, I'll check in tomorrow and let you know what I did and how it worked.

  • nadine519 Jan 18, 2009

    Dear Dante,

    I fixed it!!! :) While installing I followed the instructions to let HP install everything so not to block anything. But still I think some things were blocked because when I looked at my firewall 'exceptions' a few of the .exe files were not included (according to my basics guide manual that came with the printer). So I added them and also the suggested port to my allowed ports. I then deleted the printer and just added back on (drivers and eveything else needed remained) and it came up 'Ready'!!! I've been happily printing. Hope pc and printer remember their settings when I shut them down tonight! I guess when all else fails, read the manual more thouroughly. Thanks for your patience and help!

  • nadine519 Jan 18, 2009

    Thanks Dante for the link, you just never know! You were very helpful, you got me to thinking things through, one step at a time and I did it! :)

    Warm regards,


  • Anonymous Jan 26, 2009

    I have the samr problem as Nadine. The printer is offline and I don't know how to get on line or ready. Please help


  • joesky Feb 07, 2009

    Printer works at times and does not. Showing off line and fixes given by HP do not fix the problem.

  •  C. Dante
    C. Dante May 11, 2010


    I'm terribly sorry, but I don't understand where your problem is.
    I'm reading our posts again and again, and still don't get it.
    Please help ME..;-)

    What would you like the printer to do, but can't get it to?

  •  C. Dante
    C. Dante May 11, 2010

    Do you mean, you can't print from a different location - let's say - an internet cafe to your printer at home?

  •  C. Dante
    C. Dante May 11, 2010

    Hi Nadine,

    what do you mean by "going online"?

    Apart from printing, what would you like to do?


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 623 Answers

Thank you Nadine,

yes - the plot is thickening now!

To your problem:
The printer itself will never go online. If you want to print something from the internet (a web page i.e.), your computer is establishing that connection via a web browser (Internet Explorer, Firefox, etc.), like the page you see right now.
If you want to print something, you have to choose the "Print" command form the "File" menu in your application or hit the "Ctrl" key and "P" at the same time.

In the upcoming dialog you can choose your printer and the printing preferences. Try it right now and print this page. (Make sure you select "1 to 1" in the "Print Range" options, otherwise you might end up with a lot of scratch paper...)

Did it work?

If so - any other questions?
If not, post a comment and tell me what happened.

Posted on Jan 17, 2009

  •  C. Dante
    C. Dante Jan 17, 2009

    Sorry Nadine, but I am not willing to give up that easily ;-)

    Maybe I didn't make myself clear. Your printer is only printing what you see on your computer. Nothing else. It is not going out to the internet or something. Your computer does and then sends the print command to the printer.

    So: (if you like...)

    How is your computer connected to the internet? Do you have a router or modem? Is your computer connected wireless or with a cable? Do you use DSL, Cable or Dial-up?

  •  C. Dante
    C. Dante Jan 18, 2009

    Dear Nadine,

    image me banging my head on the table...a Windows firewall issue!!!
    I can't believe it...
    I was really keen to solve the problem, but I'm happy that you fixed it.
    The settings will not change after a shutdown, but just in case you might need it, here is the link to HP, where you can download the user manual. Might come in handy sometime...;-)

    I wish I would have been more help, but I'm glad it works.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Can not make wifi connection with printer

If the printer is wifi ready, (you did not post the model number) then most of them require you connect them with a cable to the computer and set up the printer for wifi.

Jan 10, 2017 | PRINTER Office Equipment & Supplies

1 Answer

My Dell 3115cn printer will not connect to the network (it still works on USB cable), hard to believe it's broken, so can the printer system be reset?

Try turning off the printer and disconnecting power plug from wall. Hold power on button for about a minute. Then replug unit and turn power on - it should then attempt to hook up to your existing network.

If no go, try reinstalling the software that initially came with printer and was used to set up the network

Jan 10, 2017 | Dell Office Equipment & Supplies

1 Answer


Which type of printer do you want to set up wireless or USB ?

Jan 10, 2017 | PRINTER Office Equipment & Supplies

1 Answer

How do I connect two computers to my Canon MX3520 printer?

in the control panel where you see add a printer, you have to add the printer to each computer then click on the share printer box

Jan 09, 2017 | Canon Office Equipment & Supplies

1 Answer

Need to change font size larger when printing

Change the font on your document before printing

Jan 12, 2015 | Office Equipment & Supplies

1 Answer

"Error sent to printer" problem with ZDesigner TLP 2844

have you gone to printers in control panel and made this printer with a tick in it so its the one the computer recognises

Dec 24, 2011 | Office Equipment & Supplies

1 Answer

I have a hp photos mart d7360 printer and do not have the disk to instale


You can download the required installation drivers and software from manufacturer's site by clicking this link

On the page which opens, select your operating system to download the appropriate drivers and software.

Hope this solves your problem. Thanks.

Nov 13, 2009 | Office Equipment & Supplies

1 Answer

Problem installing drivers for HP 4355 printer in vista 32bit OS

Vista OEM Cd usually doesnt come with drivers.

Printer should have come with its own cd which contains both the software & drivers.

If it didn't come with any
You can try using windows update
downloading drivers from hp site

Feb 24, 2008 | Office Equipment & Supplies

Not finding what you are looking for?
HP Photosmart C4580 All-in-One InkJet Printer Logo

984 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

1089 Answers


Level 3 Expert

101406 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides