Error on HP solution centre " No HP devices detected.' displays on the computer....
( Note :- When ever this message comes it means that the software is not installed properly or in other words you will be able to print but not scan.
To scan the Mapping between the printer and the computer needs to be very efficient so that if you try to scan from the printer it works fine. )
HP Solution centre Works With the following files running.
These files are mainly for scanning from solution centre on the computer.
Initially, Since it could be a mapping issue as well check the connections.
Follow these steps to check the USB connections and product status.
1:- With the product turned on, unplug the power cord and USB cable from the back of the product. Wait 30 seconds.
2:- Plug the power cord back into the product.
3:- Press the Power button to turn the product on.
4:- Connect the USB cable back into the product, and then make sure that the USB cable is securely connected to the computer.
5:- Restart the computer
6:- Try opening HP Solution Center again: On the Windows taskbar,
click Start , point to All Programs , point to HP , and then click HP Solution Center .
If stil does not work then try next
[ Make sure that the HP Digital Imaging Monitor (DIM) is running ]
Step 1:- Look for the DIM icon in the notification area in the lower-right corner of the computer.
( If the DIM icon is present , discontinue the steps in this procedure )
Step 2:- If the DIM icon is not present, press the Ctrl , Alt , and Delete keys at the same time.
The Task Manager window opens.
Step 3:- Click the Processes tab, and then select the check box next to Show processes from all users .
Step 4:- Check whether HPQTRA08 and HPQSTE08 are running. If the services are running ,
discontinue the steps in this procedure
Step 5:- If the services are not running,
There Are two Ways:-
Number 1:- Do this :-
a:- Click on start--> My computer--> C drive -->program files-->HP-->bin
( Or right click on HP solution Centre
on the Desktop and choose properties-->Click on the button Find target (XP) or Open location (vista).
This will take you directly to the bin folder. )
b:- In Bin Folder Find out HPQTRA08.exe and double click on it.
It will bring the DIM icon in the notification area in the lower-right corner of the computer.
The DIM icon should be initialised. When it is initialised it has a green check mark in the centre else it does not
notify it with the green check mark.
Number 2:- Do this :-
click Start on the Windows taskbar, and then click Run .
Step 6:- In the Open box, type msconfig , and then click OK . The System Configuration Utility window opens
Step 7:- Click the Startup tab
Step 8:- Under the Startup Item column, look for hpqtra08 (hpqtra08.exe) and hpqste08 (hpqste08.exe).
If these services are not in the list, the driver did not install correctly.
Step 9:- Select the check boxes next to hpqtra08 and hpqste08 , if they are not already selected, and
then click OK .
Step 10:- When prompted, click Yes to restart the computer
Step 11:- When the computer restarts, look for the hpqtra08 and hpqste08 services again
Step 12:- Try opening HP Solution Center again.
If still does not work.
Make sure all the services required for Solution centre to work should be running,
Click on start-->go to run-->type Service.msc click ok --> now Find out
HPQTRA08,hpqste08,pml driver and net driver services should be running.
Make sure that Pml Driver HPZ12 is running
Follow these steps to make sure Pml Driver HPZ12 is running.
a:- Click Start , Control Panel , Administrative Tools , and then click the Services icon.
b:- In the Services window, look for Pml Driver HPZ12 under the Name column, and then check whether
the status is Started . If the status is Started , discontinue the steps in this procedure
c:- If the status is not listed as Started , double-click Pml Driver HPZ12 .
The Pml Driver HPZ12 Properties window opens.
d:- Under Service Status , click Start , and then click OK .
e:- Restart the computer.
If still does not work uninstall the software completely. Call 1-800-474-6836
HP tech support.
on Jun 14, 2010 | Office Equipment & Supplies