- The thing is that our water is very hard and the scum and scale build up is horrific and over time causes a very foul stench. Last time I cleaned the machine I did all the steps you mentioned but could not figure out how to get the basket out. I just scrubbed in between the tub and the basket by hand...tearing up the back of my hand. I was hoping this time to be able to figure out how to remove the basket so I could scrap the scum (6in deep) and wipe it out of the bottom of the tub. Thinking ahead (and back), I purchased a long brush last week and took the machine apart this morning. Having searched for a week and again this morning on how to take the basket out and not finding any directions to do so, I just proceeded with cleaning the tub by hand again this time using a wire brush and the long extended brush. All is clean, hopefully all the scum has now been rinsed through the several cycles I have run to clear the nasty water. Thank you so much for your informative response, even though it was all information I had already known and administered.
- Our Whirlpool direct drive is leaking near the center post, and your instructions are just what I needed. I am struggling to get it apart despite your detailed instructions. I am also handicapped by not being able to find the model number. Reply is not necessary but if you can help great.
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