Question about Gigabyte GA-7VTXE Motherboard

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Sound Issue - PC Freezing!!

I have been trying to troubleshoot a problem for months now and can't seem to figure it out. I'm starting to think it's something to do with the MB. The computer locks up during audio and/or video use. Any video file, any audio file, in any audio/video related program. Sometimes right away, other times an hour into it. (.mp3's, .wav's., .mov's, .avi's, DVD's) A reformat seemed to clean up the problem until it began again. I have gone through several steps and taken advice for the following: -No overheating issues. -No conflicts in device manager -Drivers up-to-date -Active-X tests A-OK -Onboard sound disengaged in the BIOS, as I was using a Soundblaster card. -Took out the card and uninstalled those drivers, installed the best drivers for onboard AC'97 audio, turned onboard sound on in BIOS, problem still persists as before. -Completely spyware/Virii clean. -"HijackThis" lists nothing out of the ordinary. - Am running no unusual processes Have heard it could be a software conflict, but I had almost no added software after the reformat, just AVG and codecs so that I could play audio and video with Microsoft Media player. I also heard something about bad memory, but the memory is 512 DDRAM that I bought brand new. The MB was passed on from a friend with no known issues to it. Power supply is brand new. I find that encountering embedded audio or video ensues an instant lock up. MP3 & .MOV/DVD files may get five or ten minutes into play before the pc freezes. Please help, I cannot afford to buy new parts or spend the money to have it looked at. Stats: GIGABYTE GA-7VTXE+ motherboard Athalon 1800+ 512 MB DDRAM 120 G HD Radeon 9600 Pro Plextor PX-504A DVD/R

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Hi there first of all this is the best problem description i've ever heard :) wish all customers were that precise. i think the motherboard itself is the culprit here as it has been passed on by a friend it might have been mishandled in the past or touched without anti static protective equipment. you gonna have to bite the bullet and buy a new one mate. you said everything seems new so that rules out a lot of things, the only thing i can think of is a chipset limitation try to upgrade the chipset and bios if that doesn't work it's definately the motherboard hope this helps

Posted on Jun 24, 2007

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Have you tried any different media players - many video files will work fine on one and not on others. while it is annoying to fill the machine up with lots of different programs to do the same thing, I currently run with WMP 11, Dix Player 6.4.3, Nero media player and very occasionally Real Player and Quicktime - for almost all problem files, at least one will work, or at least work better than others. All of these are available for free download/update last time I checked - ask again if you need help locating them. If you find exactly the same problem at exactly the same point in the file with different players, then the file is the problem. If when you are playing the files, the source player volume is set to zero and you still get the same then the audio is not what is causing the problem, even if it seems to be. I would suspect a graphics memory/RAM problem probably due to or causing overheating - you say at first you have no overheating issues, but then you question the heatsink on the CPU. I have had similar problems from a CPU and GPU running too hot which was cured by replacing the thermal compound between the processor and the heatsink - you need the right stuff to do this but a tube shouldn't be more than $10-$15 or so and you have enough for several goes. Most computer stores will stock this - ask their advice on which to use if they have several and follow the instructions exactly. Hope this helps - let me know if you need more ideas. Good Luck :)

Posted on Jun 24, 2007

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CompuGuy44 - Thank you for the reply. I am running SP2 however. Someone had said it sounded like a RAM issue, but as I said, I'd bought brand new RAM. Though they pointed out that if there had been bad RAM in the slots prior to when I received the MB, it could "linger"? If this was the case, how would I remedy it? I'm not very hardware savy - I'm better at checking things out through the interface. I did take the machine apart and switch some of the plug n play cards around, but that didn't seem to do anything. (I just have my Radeon and my ethernet card in now, as I took the soundblaster card out and re-engaged onboard sound.) As for my codecs, I downloaded the XP Codec Pack which made for clear video/audio in windows media - and it still froze. :( I'm not getting many spikes in the CPU Usage History monitor - I usually stay between 5% - 8% while on the web, peak up at about 40% when i'm running audio or video. I've had lock ups while in that area, not even spiking to 100. I ran a free copy of SmartFixer 2007 and it came up with "162 severe system threats", in the wake of registry errors and such (not virusus) but it wants me to buy it to repair the errors, which i'm not going to do. A copy of regcure detected things and I cleared them up. Still have problems. Would a bad motherboard be causing this, do you think? Perhaps the heat sink on the cpu is faulty?

Posted on Jun 24, 2007

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WOW! Your making my job very hard. You've done everything I could think of. ......tick tick tick ....... I'm thinking .... What about downloading the latest Windows service pack.?? Ray CompuGuy44

Posted on Jun 21, 2007

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