Question about Samsung YP-Z5 MP3 Player

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System error my samsung mp3 player will not connect to my pc when i plug in usb it says connecting then goes to main menu, because of this it will not charge or download music as my pc can not detect the device, also i go into menu settings enter system info click on version and it says system error and returns to the main menu please can some one help.

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  • philbert1977 Jan 18, 2009

    how do i reinstall the drivers??



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Uninstall the mp3 player from your computer by going to my control panel->system->hardware tab->device manager-> search for your device over there and uninstall it.

Also uninstall any software you got with your samsung player and after a computer restart install it again.

Ask for any clarifications...

Posted on Jan 18, 2009

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  • Rylee Smith
    Rylee Smith Jan 18, 2009

    Also see the manual for details---

  • Rylee Smith
    Rylee Smith Jan 18, 2009
  • Rylee Smith
    Rylee Smith Jan 18, 2009

    Also you can update your new drivers & software from above link.

  • Rylee Smith
    Rylee Smith Jan 18, 2009

    This is how you upgrade the firmware---

    1) Press the reset button.
    2) Switching the device to UMS mode - whereby the pc should recognise it as a removeable harddrive
    This might help getting it connected to the computer.

    UMS mode allows the Z5 to interface to the computer as if it were a removable hard drive. You can then use Windows File Explorer to manage the files in the Z5.

    To get into UMS mode, connect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

    If you upgrade to the new firmware, you have the option of making it always connect in UMS mode.

    The steps to install the latest firmware are:
    (1) Download version 2.37 or newest of the Z5 firmware.

    (2) Unzip it to get the file named "Z5Update.dat".

    (3) Disconnect the Z5 from the USB port.

    (4) Reconnect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

    (5) Open a File Explorer window, and find the YP-Z5 device.

    (6) At this point, make sure the Z5 is fully charged and has at least 30MBytes of free space.

    (7) Copy the file "Z5Update.dat" to the root directory of the YP-Z5 device.

    (8) Now disconnect the Z5 from the USB port.

    (9) The Z5 will display the option to upgrade to the new software, or to cancel.

    (10) Select "Upgrade". This will power off the Z5.

    (11) Connect the USB cable to the Z5. Now it will upgrade the firmware under USB power. DO NOT DISCONNECT THE USB UNTIL THE UPGRADE FINISHES. After finishing the upgrade, new firmware will be started automatically.

    (12) Check the version information in the "Settings > System Info > Version" tab.

    Now you can turn on the UMS only option.
    Settings / System Info / UMS Only = On


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I beleave the device requires Windows media player 10 or newer installed. it should be deteced on media player.

lets see if the computer detects it..

Right click on my computer select manage, then on the manage window on the left side select device manager. now plugin the mp3 do you see any new devices with ! or ? or yellow marks?

remove the player, if something disappears, thats the mp3 player. plug it back in and right click properties and see the status, whats the status?

Posted on Jan 18, 2009

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Did you try reinstalling the drivers for the device? It might help. Remove currently installed drivers, and then install them again.

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Posted on Jan 18, 2009

  • Nikola Malesevic
    Nikola Malesevic Jan 18, 2009

    1. Plug in your MP3 player.

    2. Right-click My Computer, click Manage.

    3. Click Device Manager in the window that opens up.

    4. Find your device in the hardware list, right-click it and click Uninstall.

    5. Click OK.

    6. After the process finishes, click Action in the menu, and choose Scan for hardware changes.

    7. Windows should detect your device after a while and ask you to install software for it.

    8. If you are asked to search online for the drivers, click No, not this time and click Next.

    9. Click Install the software automatically (Recommended) and click Next.

    10. The software and drivers four your device should install automatically.
    I wrote this standard Windows procedure for reinstalling drivers because I cannot find any Samsung drivers for your device on their site. I reckon that there are none and that your MP3 player uses Windows drivers. In any case, this procedure will reinstall your drivers and might help solving your problem.


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