My Officejet wont print pdf files from my minimac (os 4.11) but prints fine from my pc running xp. Also my mac has lost ethernet connectivity, but the pc works fine. Any sugguestion how to fix?
This seems to be a single issue. The fact you cannot print to a presumably shared printer AND cannot access the network or Internet, would indicate your issue is simply connectivity related.
Are you connecting the Mac via wired ethernet cable or wireless?
If it is wired, check your connection via the network icon on your screen (usually upper left) Click on the icon and choose "Open Network Preferences". In the window that appears, check on the left side to see if the appropriate connection has a green, yellow or red dot next to it. If the dot is red, you are not connected. If the dot is yellow, you are connected but there is an issue.
If the connection is wired and there are other computers able to get online, then check the cable connected to the Mac or replace it.
If the connection is wireless, then check try reconnecting again and make sure you are using the right passphrase for your security requirements. You may need to delete the profile and recreate it. You can do this by clicking on the Wi-Fi item on the left panel of your Network preferences window and then clicking on Advanced button. In the following window that appears, find your wireless network name in the list under Preferred Networks and click on it to highlight it. Then click the - button to remove it. Then close the window and try reconnecting to the network from the icon on the bar at the top of your screen, using the correct network passphrase (if needed).
If this still does not work, think this through...
1. Is any other computer using wireless connection and having a similar connection issue?
2. Did this computer EVER connect to the network and Internet successfully?
If the answer to either question is yes, then the problem is likely your Router/Modem. power OFF the router (and modem if separate) for about 30 seconds and then power it ON. See if this resolves the connectivity issue. If not, consider doing a factory reset on the router/modem, but make sure you have the appropriate settings needed to configure the router and/or modem as these will likely be lost when you reset the devices and will be required to get connected to your Internet Service Provider.
If the answer to question 2 above is NO, then the problem is directly related to the mac. If you are trying to connect via wireless, try connecting with an ethernet cable instead to make sure the mac can connect that way.
If neither way seems to work, it may be possible there is a network configuration problem, defective router, or possible network conflict present and may require a more professional approach requiring a visit from a networking professional to resolve it.
Apr 15, 2013 |
Apple Mac mini G4 Desktop