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The installation program for the WINDVR 3 program isn't looking for the serial number of the TV Tuner card. It's needing your registration serial number when you paid for the software. I found a serial number that worked for me (after looking for 4 hours!!). Just enter this serial number and it should work for you. Be sure and put something down for your company name, also. Here is the serial: kC7G94GSAE08A0S
can you see the new device in the device manager, you may need to install it, did you get disks, to install it if so go to add new hardware in the control panel and you may need to manually install the device. It will at some time ask for a disk, so have it ready, peace, Gym