Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

2 Answers

Water dispenser is not working

The water does not go to the water chiller and ice dispenser. We have water pressure. I changed the water filter and checked that the freezer door was shut. The ice dispenser works. The water lines under the refrigerator are not snarled. When you press the water dispenser switch you can hear a hum as if it is working.

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  • mfg45 Jan 17, 2009

    same problem.. i moved the frig and shook the valve and lines and then it worked for a few days .... stopped and then worked a few daysnow it has stopped again
    my model is KBFA25ERSS


  • amexi Jan 19, 2009

    water dispenser not working, ice maker and ice dispenser working fine, any suggestions on what may be the problem, thanks

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I thught it might just be a freeze up problem, so i increased the temp of the freezer and refrig by 2 degrees and its been working ever since.

Posted on Jan 22, 2009

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A possibility is that the water tank has frozen up in the refrig side. what i do is remove the middle crisper drawer and put a hair dryer blowing on the water tank in the back. do this for about 5 mins then start trying to get water out of the disp and it will clear it out. peyton

Posted on Jan 22, 2009

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How do I "Prime the Water Supply System" refereed to in use and care guide that came with my new Kenmore French Door Bottom Freezer, #253.70413411. Cannot find instructions in the manual only reference to...


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1. Begin filling the tank by pressing and holding a drinking glass against the water dispenser paddle. 2. Keep the glass in this position until water comes out of the dispenser. It may take about 1½ minutes. 3. Continue dispensing water for about three minutes to flush the system and plumbing connections of any impurities (stopping to empty the glass as necessary).
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Turning the Fresh Food Ice Maker On and Off Ice production is controlled by the ice maker's On/Off icon on the control panel. Press and hold the "Ice Off" icon for three seconds to turn the ice maker "ON" or "OFF". The ice maker is turned off when the LED above the "Ice Off" icon is illuminated.
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For proper dispenser operation, recommended water supply pressure should fall between 30 psi and 100 psi. Excessive pressure may cause water filter to malfunction.
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Hope this helps. Randy

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Hello Cynthia;

My name is Peter. I am a retired field service refrigeration technician.

You have a water pressure problem. You need at least 60 PSI water pressure to open the solenoid valves. I suspect you are getting small ice cubes.

If you have well water you are not going to get the pressure for fully dispenser flow.

I have experienced bad water filters. One time our techs received a large shipment of bad water filters. Remove the water filter and test the water dispenser.

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Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
bin.
 Is the ice dispenser stalling while dispensing “crushed”
ice?
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
compartment.
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

REMEMBER:
 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

http://www.ajmadison.com/ajmadison/itemdocs/2261717.pdf

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