Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Fax stopped operating when FIOS was installed

My Fax worked fine on my landline until I had the Fios phone, internet, TV bundle installed. Now my MP830 neither sends nor receives Faxes. Verizon says it should work. I have the telephone line coming in to the fax, then to the phone. Any thoughts?


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Verizon is lying to you. fax machines are ANALOG devices and will not work reliablyon DIGITAL phone lines.

Posted on Jan 17, 2009

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I just changed from DSL to FIOS, and now my fax/printer/scanner (all-in-one) will not print. I have an ethernet cable connected from the printer to the FIOS router, and who knows where to plug in the phone...

First, the phone connection to the fax simply needs to come from a regular phone jack. You will need to have a regular telephone number in order for it to work. As I understand it, FIOS is a fiber network, which means everything is comming to you via the internet. Faxing does not work over internet telephony
On to your printer.
If you had connected the printer through ethernet before, the IP your computer thinks the printer is on is most likely no longer valid. You will need to either reinstall your printer (easiest solution - recommended), or re-connect to it manually (requires much greater skill and knowledge).
I cannot assist you with re-connecting it manually, so your best bet is to simply re-install the printer.
Good Luck!

Aug 06, 2009 | Printers & Copiers

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Trying to get Brother MFC-240c fax to work with VOIP modem

I also went to the Brother site, and for the newer model MFC-250c there is a totally different set of troubleshooting steps. I would say for this model, you are probably out-of-luck. The FAQ for that problem was written back in 2006, and if that's the age of the printer it's probably simply not compatible. I'm sorry.
I would suggest that if that's the only issue you are having with the printer and receiving faxes is more important than sending, your best bet is to do it virtually. I have a virtual 866# that I use for my business, but you can also have a local #. Your faxes will come directly into your email inbox, and then if you needed to print them, it would be like printing anything else. To send, the provider you use for the phone # (I use RingCentral and love it!) should have some software that allows you to send the fax directly from your computer. If you don't want a package deal like that,(because it would replace your current VOIP) then you can also use a website called TrustFax. I used them successfully for years. Very accurate. At worst, you would have to scan-in the document first and save it in order to send from your computer. Yes, it's a monthly fee for a service, and Trustfax is yearly for a particular # of faxes at x cents-per-fax, and then you can add credit if you go over. You could also save-up for a new printer! I use the Canon MP830, myself. If you do the above, you won't have to worry about your fax picking-up seperate. It's all digital and you'll get it in your email. Also, you can get another number from the VOIP provider that you just use for faxing. Remember, VOIP goes through your internet, so you could theoretically have any # of 'lines' to call and no wiring for any of them! It all plugs-into the same equipment for your first line. Nothing extra needed.
Can't help you with the DVR problem, unfortunately. Don't live in your area. If it's any consolation, it's universal depending on the brand. I would see if you can find out who actually manufactures it and if that's the only model they carry. I had HD service and actually traded in the 'new' model for the old one because the newer DVR's they were giving out were *terrible*.

Jun 19, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

My Canon MX700 won't turn on.

My Cannon MX700 just died the same way! It was plugged into a high-quality power-strip so I know that it did not get a bad electrical charge. All I know if that I got Verizon Fios a few days before the printer died (including the fax line that runs to the printer) so possibibly somehow an electrical charge came through the fax line and destroyed the machine?

Apr 11, 2009 | Canon MX700 Office All-In-One InkJet...

1 Answer

Can't fax out on my Epson Stylus CX5800X

Verizon is lying to you. Fax machines are analog devices.

Mar 14, 2009 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

I have a similar problem. My FAX is connected directly to my


Fax machines are ANALOG devices and will not work reliably on DIGITAL phone lines

Feb 14, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

X3430 has the software for sending fax but I don,t know if its possible when my pc is on a cable modem

I had the same problem, except that I have Verizon FIOS. I simply installed a 56K modem (I had a few in my junk box), hooked it up to a phone line, and everything works fine.

Jan 23, 2009 | Printers & Copiers

1 Answer

Whats up with fax fail test

Check to see if your phone operates on the same jack the printer is connected to. Is comcast your telephone service or internet provider? You need to have a landline phone service or VOIP for a fax to work.

Dec 28, 2008 | HP Photosmart C7280 Laser Printer

1 Answer

Can't Send or Receive Faxes from MFC-7820 N

You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.

Dave Grannas

Nov 04, 2008 | Brother MFC-7820N Printer

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