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Base from the description of your problem it seems that your computer is having some issue in recognizing your mouse and keyboard.
So what you can do here first is to power off the computer manually by pressing the power button until it shut down, then once its OFF unplug and replug your mouse and keyboard from the computer then power it back ON and check if its fine now.
You may need to update/reinstall the drivers for your keyboard/mouse. If you able to get online, that would be faster. If not, use a) your restore disk, b) Press update drives in the Control Panel>Keyboard/Mouse.
ok first remove both the keyboard and mouse
and restart the computer and see if it says anything about no keyboard or mouse present if so this is good now just turn off the computer and install the mouse first and reboot and see if the mouse is able to work and than do the same for the keyboard. please try these first and please let me know how this goes, there is more that we can do if needed ok please dont forget to rate this for me
best regards mike
If its an USB keyboard and mouse, try to insert keyboard in upper port and mouse in lower port USB.
Sometimes when they Both are inserted in port in same line, they are unable to Fetch equal amount of power.
Try this and do restart your computer, after inserting them in USB ports.All the Best
I suppose you should reset the keyboard and mouse and maybe the access point itself. Try find small buttons on each devise and press them AT THE TIME. You may need somebody's help. Those buttos can by hidden under mouse and keyboard and should be on the top of the access point. This depend on the model, so please reffer to a manual.