Question about Logitech QuickCam Communicate Personal Web Camera

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We installed the Logitech quikcam S 5500 successfully then fails

We purchased and installed the Logitech Quikcam S5500 successfully and it works for a day or two and then fails on us. We use it on a Dell with Windows XP. We have already uninstalled, reinstalled and downloaded the updated drivers from logitech's website. We have already exchanged the webcam for a new one thinking that it was defecting. However this is the second one with the same problem. How do I fix it? thanks.

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  • izaacking Jan 17, 2009

    it doesn't report anything. it simply does not work. my wife is the one using the logiteck mic and camera. I am using a laptop with a build in cam and mic. she can see and hear me but I can't see or hear her most of the time. Like I said, it works very effectively right when we installed it. We used both camera's and mics for 2 days bbefore they both stopped working.

  • izaacking Jan 17, 2009

    it doesn't report anything. it simply does not work. my wife is the one using the logiteck mic and camera. I am using a laptop with a build in cam and mic. she can see and hear me but I can't see or hear her most of the time. Like I said, it works very effectively right when we installed it. We used both camera's and mics for 2 days bbefore they both stopped working.

  • izaacking Jan 17, 2009

    Once she reinstalls the camera it works for a while. but the problem persists.

  • vshal Apr 14, 2009

    how to install the web cam

  • Nikola Malesevic
    Nikola Malesevic May 11, 2010

    Hi.

    Is the camera listed in Device Manager? Does Windows report that the device drivers are missing?


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Hi.

If you cannot see a device in Device Manager, than the device is not properly attached, which means that it is possible that USB port is not working properly. Try attaching it in different USB port. If you know that USB port is functioning properly (other devices that you attach to it work), than camera might be dead.

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Posted on Jan 17, 2009

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