Question about HP LaserJet 3380 All-In-One Printer
So we powered it off and then unplugged it and it continues to show that on the screen
You need to clean the small mirror film. Repeatedly turning on and off the printer will move the scanner head to the left. When it makes it to it's final position remove the screw and using a qtip gently wipe the thin mirror film next to the light bulb. This will clean the dust that is causing the error. some say use alcohol on the qtip i never used it. Once it's clean the scanner will return to it's original position and resume function. return side glass and screw, and you should not have that error until it's once again dirty.
Posted on Mar 09, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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