Question about Dell Inkjet 720 Printer

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My print jobs hang up in the queue

I am running on Windows XP. I have reinstalled this numerous times. When I submit a print job, the spooler goes to 99% and the job sits in the queue with a printing status but never prints. It is like the computer is communicating with the printer, but the printer cant communicate with the computer. I have tried all the basic troubleshooting things, so pls dont tell me to reboot. I can print test pages fine with no hangups in the queue. This occurs with jobs sent from Microsoft Office or the internet. I tried both to see if it was a Microsoft issue. The printer is not shared or on a network. It is plugged directly into my Dell Inspiron 9300 laptop in a USB port. Although the port config states it is a virtual port, and continues to say that regardless of which of the four i plug it into. would this have anything to do with my problem? Could this be a driver issue? I read somewhere that this printer needs the Lexmark z615 driver but I cant find it. I need help before my husband strangles me cause he cant print his excel sheet gun inventory.

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  • 2 more comments 
  • Anonymous Feb 28, 2008

    exactly the same problem. Can only print on reboot. Microsoft help and support is terrible.

  • tomwilliams2 Feb 02, 2009

    Same Problem. Re-install drivers with no improvement.

  • inversion Feb 12, 2009

    I have users printing to a High Speed Zebra printer (for printing UPS shipping labels) - I have two users on XP Pro with the same issue.  Once they restart, the print jobs take off...  it would be nice to find a fix for this issue.

  • Anonymous Mar 11, 2009

    Yes and desperate to print....I have an HP Deskjet 300 series and it connects to my laptop when I need to print....I end up with a queue....HELP....

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  • 2,985 Answers

Test pages are printer generated not from the computer. Have you checked Microsoft help on this? make sure you are on line. Go to My Computer /Help, then when the help pages comes up Type in print spooler See what you get Rephrase the question if the answer you seek is being missed.

Posted on Jun 21, 2007

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Posted on Jan 02, 2017

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Canon mx922 not printing word document from PC. Puts it into queue


How To Fix It - The fix is simple. You need to clear the print queue manually so that all the print jobs currently in the queue are deleted properly - once the queue is empty you should then be able to print new documents without problems. We will show you how below, depending on whether you use XP or Vista/7:
1. XP - click 'Start' then click 'Run' and in the Run window type CMD then press 'OK' - this opens a Command Prompt window. Now skip to Step 3.
2. Vista/7 - click 'Start' and type Command in the search box. Right click on the 'Command Prompt' result in the search results above it and select 'Run As Administrator' - this opens a Command Prompt window.
3. All version of Windows - in the Command Prompt window (these commands are also shown in the picture below):
4. Type net stop spooler then press the Enter key.
5. Type del %windir%\system32\spool\printers\*.* /q then press the Enter key (Note: the only spaces in this command are a single space between del and %, and a single space between * and /q)
6. Type net start spooler then press the Enter key.
7. Type exit then press the Enter key to exit the Command Prompt window.
Fixing the print queue
This should have cleared the print queue (i.e. all print jobs have been deleted) and you can now submit new jobs for printing
What Do These Commands Do?
The Command Prompt is a throwback to the pre-Windows days of Microsoft DOS but is still a useful way to type and enter system commands. The print Spooler is basically the print 'queue' - we need to Stop it running before we can Delete documents stuck in it.
The Del command deletes everything currently held in the print queue, including the 'stuck' document(s). We then have to Start the Spooler (print queue) up again so that it can accept new print job requests in future.
What If It Keeps Happening?
If the problem only occurs occasionally it is likely just due to an incompatibility with the actual data being printed ( a webpage that has unusual fonts or some other format that the printer is unable to convert into printed output - run the above fix to resolve it.)
However, if you find that almost all documents keep getting stuck in the print queue then Microsoft's answer is that it is an issue with your printer drivers (software) - one solution may be to download and update new printer drivers from the manufacturer. You could also try the Microsoft automatic Fix It for printers . This will repeat our fix above but may also flag up/fix any different Windows errors that stop printing.
Other causes may include a misconfigured printer e.g. network printing to an IP address that doesn't exist uninstalling and reinstalling the printer software from scratch should fix this.

Aug 19, 2017 | Canon Office Equipment & Supplies

1 Answer

HO C4200 DOCUMENT STUCK IN QUE CAN'T DELETE


First You Need to Open the Print Queue, follow the below steps on how to open a Print queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double click on the appropriate printer to open up the Print queue,Check whether you have any pending or the queued jobs, try to cancel the jobs by following the below steps.

To cancel one or more print jobs, follow these steps.
1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
• To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
• To cancel all print jobs, click Cancel All Documents on the Printer menu.

If you are using an HP printer and a windows vista operating system then you are lucky to automaticlly fix the issue with the HP Print Diagnostic UtilityClick Here For How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP.

Alternatively You can check the below steps.

Delete Pending Jobs

How To Restart Spooler restart In Windows Vista

Click the Start button.
Click Control Panel.
Click System and Maintenance.

NOTE: This step is not required when using Classic view in Windows Vista.

Click Administrative Tools.
Double-click Services.
On the User Account Control window, click Continue.
Click Print Spooler.
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler. Then click Restart
Click OK

Hope this helps!

Thanks!! - See more at: http://hpanswers.blogspot.com/2008/10/cancel-and-delete-stuck-print-jobs-in.html#sthash.QD3KNI9q.dpuf

Jul 01, 2014 | HP LaserJet 4200 Printer

1 Answer

HP B8850 photo printer originally installed on an XP machine. Now running on a Win 7 unit (SP1) x64. Most printing done from Photoshop CS2. Up until a few months ago, everything ran fine on the x64 Win 7...


Try this.
Right click on the desktop and create a new Text Document, rename it spooler.bat
Be sure your computer is set to display file extensions otherwise you will end up with a file called spooler.bat.txt but the .txt will not be displayed. Right click on the file and select edit. type the following:
net stop spooler
net start spooler

Save the file.
Between print jobs, run this by right clicking on the file and Run as Administrator. Maybe restarting the spooler will work and you will not have to reboot.

Mar 07, 2017 | HP Photosmart Pro B8850 Printer

1 Answer

HP LaserJet P1005 Print Queue won't cancel or restart. I've turned printer on/off, opened and reclosed lid, paused and resumed, everything but what I fear I'm going to have to do and that is reboot my...


If you've ever had a print job hang, you're probably familiar with the Windows Print Spooler window. You get to this window simply by selecting the relevant printer from the Control Panel's Printers and Faxes applet (simply Printers in Vista). In the somewhat unusual event of a printer queue jam, you can go to the Print Spooler and simply delete the job. Sometimes, though, the system won't let you cut off print jobs that way: It marks the job "Deleting..." but never quite gets there, and you end up rebooting. But there's an easier way.
Open a command prompt (go to Start ' Run, then type cmd) and enter the following:
net stop spooler
del c:\windows\system32\spool\printers\*.shd
del c:\windows\system32\spool\printers\*.spl
net start spooler
In Vista you'll need to open an elevated command prompt by right-clicking on cmd.exe and selecting Run as Administrator. For those of you who remember batch files, use Notepad to save the four commands above as a batch file. I've named mine Killqueue.bat.

Jan 07, 2011 | HP Office Equipment & Supplies

2 Answers

A print job queue is preventing other print jobs from printing


a print job in the print queue is preventing other print jobs from fixed printing

Dec 30, 2010 | Costar DYMO DiscPainter Printer

1 Answer

The print operation hangs in the print queue


If you've ever had a print job hang, you're probably familiar with the Windows Print Spooler window. You get to this window simply by selecting the relevant printer from the Control Panel's Printers and Faxes applet (simply Printers in Vista). In the somewhat unusual event of a printer queue jam, you can go to the Print Spooler and simply delete the job. Sometimes, though, the system won't let you cut off print jobs that way: It marks the job "Deleting..." but never quite gets there, and you end up rebooting. But there's an easier way.
Open a command prompt (go to Start ' Run, then type cmd) and enter the following:
net stop spooler
del c:\windows\system32\spool\printers\*.shd
del c:\windows\system32\spool\printers\*.spl
net start spooler
In Vista you'll need to open an elevated command prompt by right-clicking on cmd.exe and selecting Run as Administrator. For those of you who remember batch files, use Notepad to save the four commands above as a batch file. I've named mine Killqueue.bat.

Dec 18, 2010 | HP Photosmart Premium C309g multifunction...

1 Answer

Can't print a cd on epson stylus 1400. The printing queue says paused.


right click on the print job in the queue, and click "restart". Other wise try this:

If you've ever had a print job hang, you're probably familiar with the Windows Print Spooler window. You get to this window simply by selecting the relevant printer from the Control Panel's Printers and Faxes applet (simply Printers in Vista). In the somewhat unusual event of a printer queue jam, you can go to the Print Spooler and simply delete the job. Sometimes, though, the system won't let you cut off print jobs that way: It marks the job "Deleting..." but never quite gets there, and you end up rebooting. But there's an easier way.
Open a command prompt (go to Start ' Run, then type cmd) and enter the following:
net stop spooler
del c:\windows\system32\spool\printers\*.shd
del c:\windows\system32\spool\printers\*.spl
net start spooler
In Vista you'll need to open an elevated command prompt by right-clicking on cmd.exe and selecting Run as Administrator. For those of you who remember batch files, use Notepad to save the four commands above as a batch file. I've named mine Killqueue.bat.

Dec 14, 2010 | Epson Stylus 1400 InkJet Photo Printer

1 Answer

Print jobs are stuck in the queue I have windows 2010


If you've ever had a print job hang, you're probably familiar with the Windows Print Spooler window. You get to this window simply by selecting the relevant printer from the Control Panel's Printers and Faxes applet (simply Printers in Vista). In the somewhat unusual event of a printer queue jam, you can go to the Print Spooler and simply delete the job. Sometimes, though, the system won't let you cut off print jobs that way: It marks the job "Deleting..." but never quite gets there, and you end up rebooting. But there's an easier way.
Open a command prompt (go to Start ' Run, then type cmd) and enter the following:
net stop spooler
del c:\windows\system32\spool\printers\*.shd
del c:\windows\system32\spool\printers\*.spl
net start spooler
In Vista you'll need to open an elevated command prompt by right-clicking on cmd.exe and selecting Run as Administrator. For those of you who remember batch files, use Notepad to save the four commands above as a batch file. I've named mine Killqueue.bat.

Dec 10, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Document won't delete from printer queue after printed


Have you tried to stop the spooler service in services?

Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side window.
On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Aug 19, 2009 | Lexmark Office Equipment & Supplies

2 Answers

Job in queue


Let me exaplin the cause why the jobs get stuck in queue: When ever we try to print there is a windows service called print spooler that manages the print jobs in queue. We can clear the jobs in queue by just disconnecting the usb cable and restarting the print spooler service. Here are the steps to restart the print spooler : 1.Click on start 2.Then click on Run 3.In the Run box type " net stop spooler " Then press enter Note: Type the text with out inverted cotes in the run box this will stop the print spooler service Next we have to restart the print spooler 1.Click on start 2.Then click on Run 3In the Run box type " net start spooler " and press enter Once done reconnect the usb cable and check for the jobs in queue. If there are no jobs in queue you can set the print directly settings to avoid this issue in future. Just open the printer and faxes folder and right click on the printer icon and select properties and then click on the advance tab and under it select the option print directly to printer and click on apply and Ok to save the settings. Once done try to print this should resolve the issue.. Wish u success..

Sep 18, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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