Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Ink cartridge assembly wont' move

All of a sudden in the middle of printing my ink cartridge assembly will not move. How do I get the ink cartridge assembly to move it is stuck all the way to the right handside of the printer.

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  • Raincatcher0 Jan 27, 2009

    printer says ink tank jamed makes clicking noise

  • billyge3 Mar 07, 2009

    Same problem, cartridge assy. is all the way to the right and makes a ratcheting noise. The menue reads check printer and press set. Clicks for a few seconds then nothing.

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  • 22 Answers

Go to the authorised service center and they will do the needful

Posted on Mar 05, 2009

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1 Answer

How do I resolve ink system failure 0xc18a0306?


When powered up press the ink button. This should cause the print head to move to the middle the printer and then back. If it parks properly then everything should be fine. However, if it stops against an ink cartridge it's indicating a problem (no ink/ faulty cartridge). So replace it and repeat the process x3 (ie.for the 3 other cartridges). Once complete the printer should be OK. All this should be covered in the HP user manual.
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Carriage for the ink cartridges is stuck, the carriage wont move to the middle so i can change the ink. i turned off the power & then turn it on , the carriage just move a little from the right and...


Sometimes the ink cartridge carrier won't automatically move to its loading position even when the printer is on and the cover is open. Follow the steps below:


1. Unplug the printer from the power source.

2. With the cover open, hold the solid white strip that connects from the carrier assembly to the ink cartridge carrier and gently slide the cartridge carrier to the center of the printer.

3. Remove the used cartridges.

4. Load the new cartridges. Close the cover.

5. Plug the printer back to the power source.

Aug 30, 2011 | Lexmark X2600 InkJet Printer

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I am out of several of the color inks, but the Canon says "Check Printer" and the cartridge won't move to the middle so that I can change the ink.


If you are gentle you can manually move the print head to the middle by hand. You don;t want to force it or push very hard. There will be a bit of resistance but it should just move smoothly. You may find it works when the printer is unplugged.

When you power it back up after changing the cartridges it will return to the side and print normally.

Apr 21, 2010 | Canon MultiPASS F50 All-In-One InkJet...

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Ink cartridges on Epson C60 will not centre to allow me to change them. Help!


you could just send a print job to the printer and while it is printing unplug the power. That would stop the carriage assembly somewhere in the middle but if it is not moving to the center on it's own you might have other issues.

Oct 03, 2009 | Epson Stylus C60 InkJet Printer

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Cannot tell which inkjet color cartridge needs changing


Disregard the monitor information and rely on the printer.

On the left panel of the printer are your indicator lights and buttons. Push the button immediately to the left of the 'ink drop' light [looks like a little tear drop]. Open the cover and the printhead assembly will move to the left and stop. Look very closely and find that little 'ink drop' imprinted into the plastic in the very middle of the printer where the printhead assembly stopped. That 'ink drop' will line up wih the ink cartridge that needs replacing. Push that button on the left again and the printhead assembly will either return to the 'replace' position, or move to the next ink cartridge that needs replacing. Keep pushing that button just once at a time until the printhead assembly identifies all cartridges that need replacing and moves into the 'replace' position. This 'replace' position will be on the right side of the printer where the opening occurs that allows the top cover of the printhead assembly to open.

Change the appropriate cartridges and you should be good to go.

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2 Answers

Ink cartridge carrier jam


If possible, shut off the printer completely and manually move the ink carriage to where the cartridges can be swapped out. turn it back on and try again. try to see if some mechanism that holds the missing cartridge in place has swung down and is bumping into something, preventing the carriage from moving past a certain point.

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Epson c60 printer


Common problem with Epson Printers.
Either the print head is clogged, or the tube that goes from the pump to the printhead fell off.

Open the printer cover so that the ink cartridges are in open view and then UNPLUG THE PRINTER" so that the ink cartridges wont go back to home position. (If there is a change INK cartridge button, then press that then uplug the printer when the cartridge stops moving.)

You can try to clean the print head by folding up a couple paper towels, then saturate it with windex with amonia. Place it under the print head assembly and manually move the print head assembly over the paper towel back and forth to clean the bottom of the print head assembly. You should start seeing ink on the paper towel.

After cleaning, run the cleaning program that Epson has, and try it out.
If it still doesn't work, then you might have to repeat this a couple more times.
If it still doesn't work, then it might be time to get a new printer.
Hope this info helps.
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Feb 07, 2008 | Printers & Copiers

1 Answer

It just wont work


Move the ink cartridge carriage (the printhead) to the middle of the printer like you're going to change cartridges.  Take out all the ink cartridges.  There should be two black springs on either side of the printhead.  Remove these and the printhead should pop out.  Clean the nozzels (the little parts that squirt out ink) and reassemble.

If this doesn't work, then you'll have to replace the printhead.

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2 Answers

Wont print anything


Move the ink cartridge carriage (the printhead) to the middle of the printer like you're going to change cartridges.  Take out all the ink cartridges.  There should be two black springs on either side of the printhead.  Remove these and the printhead should pop out.  Clean the nozzels (the little parts that squirt out ink) and reassemble.

If this doesn't work, then you'll have to replace the printhead.

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