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This model does have 2 elements and it will likely cut the wattage in half if you disconnect one. Not sure how hard it is to get to the heater assembly, but there are terminals on the right side that probably have spade disconnects. If so, remove one marked D or E, and tuck it away and see if it puts out less heat.
Yes, you probably can. Plus, Dimplex should be made aware of this. Contact Dimplex Technical Service 888-346-7539, Monday -Friday, 8a -4:30p ET. Have the model number, serial number and proof of purchase, handy when you call.
There is no need to remove the entire back panel, unless you want too. It's held on with about 6 sheet metal screws. There is another smaller access panel near the bottom of the back panel that is removed to access the light bulbs. It is a bit unusual for all the batteries to go at one time. I suspect it's a circuit that has locked out. Here's what you can try, to get the unit to reset itself. Turn the Master On/Off Switch to OFF. Unplug the heater for 12 to 15 minutes before plugging it back in. Once plugged back in, turn the Master On/Off Switch to ON. Try operating all the functions of the stove one at a time. If the flame effect returns to normal, then the problem is solved. If it continues to reoccur unplug the unit and call Dimplex USA, Technical Service at 888-346-7539. If necessary for you to call, you will need to have the Model Number of the unit, as well as the Serial Number.
I had the same problem. One or more of the switches for the stove have melted and broken. You need to call Dimplex and request new switches. They should ship you out a 3 pack for free, and the pack will come with easy instructions for removing the bottom panel and replacing the switches.
Disconnect power to unit before attempting to repair unit.
1.With the front door closed,gently place the stove, door side up on a flat surface.
2.Remove the heater assembly retaining screws located on the bottom of the stove with a screwdriver.
3.Lower the heater assembly off of the bottom of the stove being careful not to damage any of the wiring.
4.Disconnect the wiring clips and connections noting their original location.
5.Remove the heater assembly mounting screw and remove the heater assembly.
6.Properly orienate the new heater assembly and connect all of the wiring clips and connections.
7.Reassemble in the reverse order as above.
Pleas note, if you are not comfortable to do this please call your local dealer on Dimplex or go to the Dimplex website and they can locate someone for you.