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It probably needs a new Pump, the wm72 has what they call a magnet pump and they can give false readings to the programme. Anew pump will cost sround 20 GBP. For an engineer to do it will cost around 50 GBP.
Some softeners are too thick, you could dilute this with water before you add to the machine. Note: Your tube to the softener drawer could be loose or something, you could check this by taking the top of the machine off to examine. Actually simple.