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You can switch off the washer and remove the panel carefully, The buttons are normally held by small plastic hinges and it could have been damaged. You can remove the switch panel from inside and keep the buttons in place with a soft glue before the board is replaced back to place.
No manual when the machine was delivered?
I'm so sorry but this forum is not able, nor in a position, to supply any type of manual (service or otherwise), parts list, installation instructions, electrical or schematic diagrams direct; it's just made up of ordinary guys and gals, probably at home and from all over the world, with experience of addressing problems and giving guidance for free on the web ;-0)
Also members on Fixya are not 'affiliated' to, or representative of, any manufacturer at all, just using their experience gained probably over many years.
You will need to type into your search engine/web browser '(make model number) washer manual' and you should be presented with a number of sources from which you can either download for free or have to pay a nominal amount.
You could also try the manufacturer's web site direct ;-0)
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
your fault can be caused by the switches on the control panel sticking due to the fact the panel is not totally waterproof
water from the sink in the kitchen can find its way into the panel
it then corrodes the switches on the panel
because the duvet button is at the bottom of the panel it collects water here making the switch stick.
if you are able to remove the control panel yourself then you will be able to get an electronics engineer to fit a replacement switch.if not a call to dyson to repair and test your machine is the best solution
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier. 2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose. 3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located. 4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
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Buy a new washing machine, seriously, i had a servis M6002s, only had it for 13mts and it died, it wouls have cost £130.00 to repair. After doing a few online serches for the machine i found loads of other people with th same problem. I was outraged to be honest, granted they are not the most expensive machines out there but if you pay £250.00 for a washing machine you expect to get at least 3 yrs out of it. Needless to say i won't be buying a servis again, absolute rubbish.........