NEED HELP HERE MY SANSA IS NOT WORKING....!!!A.S.A.P
When i connect my sansa e250 to my computer, the screen of my sansa
always says ''THE BATTERY IS TOO LOW'' even though the battery is full.
I really don't know what to do about it..need some help here....!!!!
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Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......
I found the solution to our problem!! and it is very easy. Take the 4 screws off the back. Remove the battery. Press the on/off switch and all the others on the front. Replace the battery and the screws.
Mine needed to be plugged in again, but the computer could read the Sansa and I can see the screen again. Now it is charging and I think that the problem is fixed.
Seems like your player may be encountering some corruption. Try this and see if it would help:
Switch your Sansa E250 to its Recovery Mode:
1. Make sure the player is powered off
2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
4. keep your fingers pressed on these 2 buttons until the E250 LCD screen displays "Welcome to Recovery Mode"
5. Connect your E250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
6. Double-click on "My Computer" and you would see your Sansa E250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.
Next, Apply the firmware for the E250 (your player should be connected to your PC at this time):
Use this link to download the firmware for your Sansa E250 (for better results, please save this file on your "Desktop":
Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred.
When the process is complete, unplug your E250 from your computer, and please make sure you disable the "Hold" switch
Power up your E250 and 90-99% of the time, it would boot up successfully.
Let me know if this helped :)