Question about Tomtom One Europe v2 GPS Receiver

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TomTom ONE Just installed my TomTom ONE sat nav and initially all was well. The virtual TomTom ONE display on the laptop worked and interacted with the actual model, but now I have the following problems: 1) I can log onto the TomTom home page but when connecting the sat nav via USB the virtual display appears (as expected!) and tells me that I need to download another component in order to use/activate it. Any attempts to download said component inform me that this is not allowed and that I should login. This shouldn't be a problem but I cannot activate either the login globe located in the far left of the screen or activate the option in the drop down menu. It appears that while the system recognises the sat nav it won't allow communication with the main site. As for back up, well I didn't.... Any clues as to how to reset the system? Also, when I do plug the sat nav in, I am greeted by a TomTom E drive directory asking whether I wish to start the sytem through it. The option is 'Do you want Windows to run TomTOm HOME using the programme provided on the device',

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Uninstall tomtom home from your computer & restart, then reinstall it from scratch.

This should fix it.

http://www.tomtom.com/support/support.php?ID=2

Posted on Dec 15, 2007

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