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I have the same exact problem , BUT I did a little trick and it worked somehow, the problem that I had is that : when you turned the headset off by pressing the power button. It won't really go off, you can still hear the sounds from your Xbox, even that the Xbox show you that its disconnected , there will be no logo for the headset when you press the Xbox button on the controller. Here is what I did to really turn it off. First you should adjust the "Master Volume " wheel to the end. I mean move it like you are decreasing the volume to the least. so there will be No SOUND. after that hold the power button, and it will really turn off this time , for real. Hope it worked for you :)
they are not compatable... read your booklet that came with your head set and you will see if small print that it is not compatable with datel controllers. you can get a typical head set with mic. that comes with your cell phone as i have and with the plastic clip that comes with the cell phone set clip the mic part just above the foam cover over the turtle beach mic. (also turn off the mic. part of the turtle beach unit) then put the cell phone single ear piece into your left ear and then put on the turtle beack head set. due to the small size of the cell phone ear piece you will not feel it. then plug into your datel controller the plug from the cell phone head and mic piece. you will hear thru the turtle beach all of the game sounds, etc.. and thru your cell phone set you will hear you chat. it works and will do until datel or turtle beach comes out with a fix, if ever.
did you read the instructions that came with it???? they tell you how to do it... it is a very simple process. i do not have the instructions with me at the moment. but if you read them it is very easy to do. i have the datel turbo fire two unit. if you are going to use it for an extended period of time on the same game like in the marshlands of two worlds two for an all night session then you will need to get an usb extension and remove the battery pack from your controller and plug in the short cable that came with your unit and purchase an usb extension and plug it into the back of your xbox 360 unit. if not after about a half hour the wireless, if left alone will shut itself off and you will have not acomplished what you wanted to do. with the datel wired you can work the marshlands ot two worlds two all night go to sleep and wake up in the morning and it will still be going on.
what are you talking about when you say "customizer" I have no idea what you are talking about. the datel unit plug into the back of your xbox 360 unit. it is in the enclosed instrucitons that came with your datel. it is a simple process to pair the two by following the instructions. Please define what you mean by customizer.
Datel is not likely licensed by Nintendo and will almost always give problems eventually.Please read my tip for video game accessories on my profile.There is alot of good info there on this sort of stuff and is free to read.(should be,I see lots of views on them and occassionally i think people who pay get charged a penny.I got 16 cents but about 100 views?)