Question about HP LaserJet 3800dtn Printer

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In 3800dn error 13.01 - HP LaserJet 3800dtn Printer

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Paper jam in the paper cassette area.

Posted on Jan 17, 2009

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Posted on Jan 02, 2017

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You need to update the firmware on the printer. This error indicates that the printer has received a print command it does not understand. Go to HP.com and search for updates for your printer.

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Re-install the print drivers, ensuring you use the most current ones for your operating system. Shut off the printer, wait 10 secs and plug it back in. Should work fine for you.

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