Question about HP PSC 1210 All-In-One InkJet Printer

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Scanner won't work but the printer does

My printer works fine, but when try to scan it says usb not connected Hi All, I recently tried to scan and realized that I couldn't.  I have a MacBook with OS 10.5.5 and an HP PSC 1200 All-in-One printer.  I had been able to print and copy fine, even able to copy from the Hp Director, where I could manipulate copies from the computer before printing.  After trying to resolve the scan issue, however, I can only print and copy on the printer itself.  The Hp Director is different (looks like an older version) and also the Setup assistant doesn't recognize the printer on a USB connection - so I haven't even completed the setup since uninstalling, reinstalling software, downloading old and new drivers, etc.  !  I assume that I have old and new drivers on my computer which are causing problems?  Any ideas of how I can at least get the Hp director to work ?  The scanning is not the most important for me, but printing and copying is.  Thanks a lot for reading and I'd appreciate any help!

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  • baritus Mar 04, 2009

    Printer (HPC3180) works fine after re-install, but my computer cannot detect any scanner.

  • garda1960 Mar 15, 2009

    I have the same problem.    Did you get it working?   I can't

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5 Suggested Answers

SOURCE: HP PSC 1315 Scanning problems

If you're using windows try using window's built in scanning camera wizard (this worked perfectly for my psc 1315). Go to Start -> settings -> control panel -> Scanners and Cameras

Posted on Nov 30, 2007

  • 1 Answer

SOURCE: WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE

don't bother

Posted on May 08, 2008

hashir4u
  • 79 Answers

SOURCE: WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE

hi,
infact for vista os hp director is not available as it has been updated with hp solution center ,,, now what u can do is download any software of photosmart series (i ll suggest u to download c7280 software as it is version 10 ). install it but use the custom installation and use the custom applications to install. when the installation screen ll prompt u to connect the device at that time check the box which says connect later and finish the installation . HP solution center ll be on the desktop try to use it and enjoy
thanx.

Posted on May 23, 2008

  • 1 Answer

SOURCE: WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE

I am not sure if this helps with you issue but this is what I just found out. I wanted to scan from my printer but since I can't find my original disc that came with my printer I could not scan. I contacted HP, they told me that the new laptop that I have should have the software loaded on it. She told me that since I have a older printer that it doesn't work with Vista (or at least the buttons on the printer won't work, so I couldn't scan a picture by pressing the button). She told me that I needed to go through Microsoft Paint and scan. It worked for me. Hope this helps...

Posted on Aug 06, 2008

  • 15 Answers

SOURCE: WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE

It wont work with xp, it will only work with windows 2000 and lower

Posted on Nov 28, 2008

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1 Answer

I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

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2 Answers

My scanner won't work the printer and copier work


Hi,

Scanner drivers seems to fail to communicate with printer, you have to reinstall the USB driver. Follow the steps

1. Click start ->Run.
2. In the Run window, type "devmgmt.msc" (without quotes), click OK.
3. Device Manager Window will pop out, in this screen at the bottom you will see "Universal Serial Bus Controllers"
4. Click on the(+) sign next to "Universal Serial Bus Controllers" and look for "USB Composite Device".
5. Right click on "USB Composite Device" (Read Note below and then proceed) and select Uninstall.
6. After the the device is uninstalled, disconnect the USB cable from the back of the computer.
7. Restart the computer, after the system is booted plugin the USB cable.
8. You may need to wait for sometime for the device installation to get complete.
9 . Then try to print a word document.

Note: Before uninstalling the "USB Composite Device" right click on it and select properties to confirm whether that driver is for the printer.

Regards
Riztech


Jul 16, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Printer and copier work fine- scanner says USB not connected.


I had this same problem and it is fixable, but not the way you would probably like, though you can still scan with the printer. You just have to open the Paint program and click from scanner or camera, and then choose your printer and click scan preview, and then scan, it works just fine but its a little time consuming.

Jun 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Scanner & Copier doesn't work


If you get this error when trying to scan from the computer try starting the scan directly from the device and see if that works. If not, unplug and replug the USB cable(assuing you are connected to the computer via USB cable) and install the driver, if you get any plug and play prompts. Let me know if this doesn't work.

May 06, 2009 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

USB NOT CONNECTED ERROR WHEN IT IS CONNECTED


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

May 05, 2009 | HP Photosmart C4250 Multifunction Photo...

1 Answer

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This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Mar 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

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I read somewhere that the printer/scanner must be plugged directly into the computer in order to scan.  I tried it, and it works.  Printing can be done wirelessly, but apparently not scanning!

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Try uninstalling and reinstalling the scannner. Scanner's can be tough. Try disconnecting USB cable and reconnecting too. How recently did the scanner work? Try reinstalling the scanner software/driver. Also see if you can trouble shoot by right clicking on scanner icon from control panel, scanner.
repost if none of these work. thanks.

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i have found the way to scan items from a Canon MX310 (on windows)

1.On windows go to control panel
2. click hardware and sounds
3. then hit devices and printers
4. then click on the Canon Inkjet MX310 seriers
5. then you will see scanner management click on scan Photos or docs
6.then place the photo or doc under the scanner and hit scan!

That is all the steps you will need.
17 years old computer tech.

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I can't get the scanner to work on my mp160. The printer and copier work fine.


hi,
CANON PIXMA MP160 All-In-One InkJet Printer
has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
75aba9d.jpg3f22050.jpg

http://www.canon.com/printer/prob676ijt65/solution

prirweto-i-13

Feb 25, 2008 | Canon PIXMA MP160 All-In-One InkJet...

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