Question about Sub-Zero 611 / O Bottom Freezer Refrigerator

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Sub-Zero 611/O not cooling

I don't know if you receive my email but I read your solution and you really sound like you can help me. I'm not sure how the fixya live chat really works but I did a live chat hoping to fix my fridge and it did not work out. My fridge is not cooling. The freezer and ice maker is fine. I have a Sub-Zero 611/O. It was already in my apt when I bought it 3 yrs ago. On the serial number tag say manufactured on Jan 2002. Here's the story. For 2-3 months the fridge was making frost inside on the left side of the rear panel half way down from the top panel. The frost size was about 6" in diameter and 1/4" on the center at its thickest point. It was round in shape. It would not cool to 34 deg. It stayed about 39 deg. Then the service light began flashing for a few weeks. Then we had a black out for 22 hrs. A few days later there was no more frost and the temp was 47 deg. I vacuum the condenser a couple of times, turn on/off, unplugged and even waited 30 min in between as per the manual. The service light disappeared only to return flashing two days later and now it reads 00 deg for the freezer, ice signal as on, 50 deg and then flashes 21deg and EC. I would like to know if I can fix it myself or if it is worth spending whatever money with a technician or simply buy another unit. Please advise me on the best option. Than you.

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  • Sub-Zero Master
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Sorry but i do not have experience with hte sub-zero product line, I can reccomend to you thought that it is a very expensive piecce, and replacing it ( with another sub-zero) may prove to be a more costly option then the repair, Generally a Qualified subzeroe technician, (at least inmy area) is strictly a SubZero, specialist, so although you may pay a premium for the service it will be backed by the manufacture, and only 6-7 years old i cant imagine a problem that would justify replacing the unit.Althougth Im a Do-it-your self advocate, there are somethings that are generally best to leave to a professional opinion. This would be my reccomendation

Posted on Jan 17, 2009

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Posted on Jan 02, 2017

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I wanna answer questions on live chat of fixya how ?


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Jun 29, 2014 | FixYa Service

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on Jun 09, 2010 | Computers & Internet

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This is really a pain ,,,how do i communicate with you..? Does Fix ya not allow me to exchange email with you....?


Hello Sir,
Very sorry for the inconvenience caused, but it's against the rules and "term and conditions" of FixYa to exchange email addresses. If you have any query,you can post a free question,premium question or even can have live chat with the FixYa experts. You can also comment on the question or the chat by logging on to FixYa and clicking the desired post under your profile.

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Jan 20, 2010 | Computers & Internet

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Fixya Expert Utility and Ubuntu


just make sure the chat status is available, then you will get browser popups. and they always come up on the unanswered page also but are picked up really fast these days.


Let me know if you need anything else.


Thanks,
Ekse

Feb 23, 2009 | FixYa Service

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I was on Fixya Premium and began to chat with a person, then got disconnected and I dont know how to reconnect.


Hi

have a look into your email, most of the time when a disconnect happens you receive a email that includes instructions on how to get another chat session.

If you don't have instructions and you can't seem to get a new chat session automatically by just going to www.fixya.com

I suggest you email premium.support@fixya.com for help with the issue.

Feb 19, 2009 | FixYa Service

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I want earn money but i dont know theways


You have to post 30 free solutions in last thirty days. Then you'll be notified automatically .

Nov 26, 2008 | Computers & Internet

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NEED TO CANCEL THIS SERVICE FROM YOUR RECORDS DAUGHTER USING MY CREDIT CARD


Who should I contact with Premium Services questions? If you have a question regarding Premium Services - including Premium Live Chat, Premium Problems, and Expert Payments - please email us at premium.support@fixya.com. Please do not email us technical questions regarding your consumer products. You may post your gadget, electronic and/or consumer product technical questions on the FixYa.com troubleshooting forums, and receive technical support from the FixYa community.


Let me know if you need any further help, thanks

also please rate this solution

May 16, 2008 | Audio Players & Recorders

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Fixya email logo greyed out??


I've noticed the same problem myself. I log in through Windows Live Mail and on most emails I have to mark them as safe in order to use the hyperlinks. Well Ive marked the ones from fixya as safe and I still can't use the hyperlinks. I too have to take the long way around.

Apr 18, 2008 | Compaq Presario 5000 PC Desktop

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