Question about Panasonic VIERA TH-65PV500 65 in. Plasma Television

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Viera TH-65PZ850U Heard a popping sound (likea gunshot) and screen went blank. turned off for about 10 minutes and turned it back on to a bad picture. About 4 minutes later i heard three more pops in rapid succession. Then no picture. Now if you turn it on nothing happens ont he screen and the power button blinks red. HELP!!!! we just go the TV hours ago.

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  • manleysmom Jan 17, 2009

    Thnaks for the fast reply Jerry! I will call Panasonic tomorrow am. It is a brand new set, watched it only for about 1 hour, if that. I am very disappointed. I may dispute the charge on my credit card if they dont replace it with a new one.

  • manleysmom Jan 17, 2009

    thanks for th info. Luckily i bought the 5 year in home warranty. SO how ever often they have to be here is their problem. I have another flat screen in the Living Room i can watch while they camp out in the rec room eash time it breaks. I think it is a crime they way they make stuff these days. When i was a kid it would have ruined the reputation of a company to have this happen. But we have become a society of sheep putting up with all kinds of **** from corporate (rip off) america. I will certainly bad mouth Panasonic if they resolution is not quick and lasting.


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Without investigation it is impossible to know what failed. There are a number of boards in that set where there is fairly high current used. It is possible that some components have failed.

The Panasonic service rep would service the set by swapping out the failed modules. If the set is an older model the modules may no longer be available. You can take the set in for an estimate to see if the parts are available, and to see if the set is worth to service.

Jerry G.

Posted on Jan 17, 2009

  • Jerry Greenberg
    Jerry Greenberg Jan 17, 2009

    Just as an added comment:

    You should read your warranty agreement. Upon acceptance of the set you agreed with their warranty contract. Most of the large retailers will exchange the set within 31 days of failure. This is more for their public relations than what they are obliged to do. The smaller retailers and distributors cannot afford to do this type of public relations. And, because of poor sales and a slow economy things are even worse.

    From what I have read on the warranty contracts is that the manufacture has the right to service the existing set or exchange it for what they call a refurbished set. The regulations for this may vary from one location to another. I went through this with a computer monitor and a GPS. I had to accept a refurbished in both cases.

    Your credit card company cannot supersede the legality of the purchase contract. It would not be in their interest to fight the vendors on this type of thing because the vendors pay them a percentage for each credit card sale. Most vendors pay the credit card companies between 1.5% to about 3% depending on their volumes of sales.

    Jerry G.


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