Question about SanDisk Sansa e250 MP3 Player

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Sansa e260, key locked

I just bought a refurbished e260 and I can'd get the keys to unlock...when I push the "on" button, the screen lights up for a moment and then a message states "Key LOCKED...system shut down". What do I need to do to get key unlocked so I can use it??

Thanks for any assistance

Jeff

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Jeff,

I'm not familiar with SANSA but try this.
try to locate any slide switch from your MP3 player indicating
"HOLD" or a picture of a "lock" or a "key" then switch it backwards.

and in some cases this switch can also be locate at the headset unit if the headset does have a control buttons on it

cheer,
mark

Posted on Jan 17, 2009

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1 Answer

When i turn my sansa e260 on the screen says key locked and under that it says system shutdown


There's a slide switch on the top of the unit, near the headphone jack. Slide the switch away from the jack to unlock the unit.

If that doesn't do it, then the plasic piece under the switch is broken, and you'll have to open the unit to fix it.

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http://www.youtube.com/watch?v=_95hLqZxCHc&feature=related
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TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
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When turning on the Sansa e260 it is now in the Key LOCKED mode


I had a similar problem with my e250. The problem was that one of the plastic arms on the lock switch had broken off. The one that locked it was still in place but the other wasn't, so I could always lock it but never unlock it.

Since you already know how to open the case, take a look at the switch at the top. Use a pen or something and slide it to the unlocked position (away from the headphone jack). Put it back together and see if it works. If it does, just remember never to lock it again.

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You need to unlock the device. There is a little slider button on top next to the headphone jack.

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Call sandisk tech support at 1-866-726-3474 or email support@SanDisk.com. I know I bought one of these as a refurbished unit and it came with no manual. They were very helpful when I had trouble with mine.

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seems kinda obvious, but did you turn off the hold switch on the top?

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