Question about DVD & Blu-Ray Players

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I have no audio (picture present) on ONLY channels 04, 05 and 10 when using the VCR side of my GoVideo DVD/VCR record/player. When I use the TV/VCR button to switch to TV I get my sound back. All other channels work properly. I have Comcast cable.

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  • mrnatural666 Jan 17, 2009

    It was suggested that I check video input. I did that before asking my question. Since I get sound back by simply selecting the TV/VCR button on the remote which enacts pass through of the GoVideo unit to the TV using the same cable video input it seems very unlikely it is an external connection issue.

  • mrnatural666 Jan 17, 2009

    It has been suggested that I may need a DVD decoder. I don't understand why that suggestion. My problem is with translation of sound only from the Comcast signal coming in over wire, not DVD. The DVD side of my GoVideo functions perfectly. I just don't get audio ONLY on channels 04, 05 and 10. I had audio on those channels until about 10 days ago for three years. Again, I do have picture AND audio on all other channnels that I receive from Comcast.

  • mrnatural666 Jan 21, 2009

    The last response I received made a lot of sense but didn't solve the problem. The three points made were AGC, Inline amp and compatibility with the incoming signal. I was able to check the last two. The inline amp has a gain adjustment and I changed it from full to the lowest setting. There was no change. The setting for incoming signal is correct. I tried changing it to other choices than 'Cable' and they were wrong for sure. Since the unit has been operating properly with all the settings it had for at least three years until about two weeks ago I believe there is no problem any setting I can control. I didn't change any setting in the last two weeks either. I'm now convinced that the only solution is a trip to the repair facility. I also found one more channel that has no sound. It is 33. As I change channels a bar across the top of the TV tells me what kind of sound is being received. I find it interesting that those that don't have sound are either SAP or Stereo yet the same types of audio come in fine on the remaining many channels. Two other DVD/VCR units in my home receive the sound on the channels that this one doesn't. One final point. I'm embarrassed to admit that I listed the wrong brand. It is not my GoVideo unit. It is a Toshiba D-VKR3SU.

  • mrnatural666 Jan 21, 2009

    The last suggestion was that it was my Comcast unit. That is wrong because I don't have a decoder box because I don't need one since I don't pay for nor want premium channels. The wire comes to my house and is fed through an amp with multiple connections on the back to most rooms of the house. Everything works fine in all the other rooms, including two other VCR/DVD units.

  • mrnatural666 Jan 23, 2009

    I was hoping to get an answer that I could use to fix it myself but your answer is the only one that really seems to apply to my problem.

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Hi sine u said there might be some problem with ur connections u can better contact a tv repair person who could handle dis problem efficiently.

Posted on Jan 21, 2009

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Try to swap the channels playing audio to the channels which do not have the audio in them ,if its plays audio then its problem with signal, if does not play the audio in those channels then there is internal tv issue with channels audio ....You can try a hard reset: Unplug TV from AC mains and remove all cables from TV. Wait about 30 minutes and replug to AC power and redo the cabling. Switch on the TV and see if it works..

Good luck...

Posted on Jan 21, 2009

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You got the right idea. Take it to repair.

Posted on Jan 21, 2009

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It sounds the signalling issue with your device and i dont feel that its anything with wrong internal connections.connections will be fine just the problem in the device which acts the mediator  between tv and cable receiver it indicates tuner is faulty

Posted on Jan 21, 2009

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Welcome to Fixya! This ia A Problem with the Unit that ComCast has sent you. Get ComCast to send you a Replacement and it will work. Not the First time I have heard this Same Problem Here.

Posted on Jan 17, 2009

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Hi and welcome to FixYa,

Offhand, it would appear to be a tuner problem of the GoVideo DVD/VCR record/player. Doubt if it were a problem with your cable provider (Comcast) otherwise, the TV would be suffering with the same problem.

If it were a tuner problem on the DVD/VCR record/player, then it should be common and present on all channels and not channels 04, 05 and 10. Based on these, possibilities are:

  • agc - (automatic gain control) of the VCR is clamping on the above channels. Simply stated, too strong signals. See if you can install inline bandpass filter;
  • in line amplifier/splitter - if your house cable/wiring uses an amplified distribution type of splitter, might require gain adjustment or switching to a passive splitter;
  • compatibility - check whether the DVD/VCR record/player is set to Cable and if the selection STD, HRC, IRC matches what Comcast is using in your area.
Check and perform preliminary visual or necessary inspection. Pls post back result(s). Good luck and Thank you for using FixYa.

Posted on Jan 17, 2009

  • Louie  Role
    Louie Role Jan 21, 2009

    Appreciate the comment/postback and the additional information.

    Based on your feedback, I now inclined to think that it is not the tuner but the sound processor of the Toshiba D-VKR3SU. The tuner would not discriminate they type of audio signal received as it is embedded into the incoming RF signal (FM). It would be the function of the sound processor to auto adjust whether it is sap, stereo or mono hence failure to correctly identify the incoming sound would lead to the processor muting the audio.

    And if this would be a board replacement, then the services of an authorized SC (Service Center) would be your best bet.

    Should however the cost of repair and the downtime be factored in, perhaps you may want to reconsider your options and look for a suitable replacement.


  • Louie  Role
    Louie Role Jan 21, 2009

    just a thought and call it a hail mary pass if you will.

    it would be relatively easy to try this; bypass or remove the inline amplifier since as you posted no significant channge from max to min gain adjustment. all that would be needed is a double female FP-5 connector or a passive splitter.


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You may need a dvd decoder

Posted on Jan 17, 2009

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Check the c0nnecti0ns at the vide0 input, c0uld be a pr0blem 0n wire

Posted on Jan 17, 2009

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