How do i know my cruz reader r102 is charging?

just click on go to app or website
have got a security app on it I advice to uninstall the security app by going to settings apps then go down to the security app then select it and uninstall if u go a security app on it

Make sure it is charged up, using the charger that came with it, for several hours.
Do not use a phone charger.
Then remove any headphones or other connections, and try again.

That happened to me about 2 hours ago. What i did was take the back piece of (be very carefull) and blow into the back. Then Plug the charger in and turn on the power put or oush the power button. It takes a little time because you have to keep trying. If the back is hot take the back cover off and blow on it also. If that doesnt work send me another message or a reply!
Good luck!

it means that it isnt charging :P

Update your firmware... Go to cruz reader website and follow the directions on updating or downloading firmware... This worked for me... Unlocked and brought cruz back to factory settings good luck

Go here Ms.Brown ->link

Hi, enter wrong pattern few times and then it will ask you for your google account password :)

Normally, with Android devices, if you enter the wrong pattern five times in a row, the device will give you an option to enter your Google account information (e-mail address and password). Once you have done this, it will let you reset your security pattern.
If this doesn't work, the next best thing to try would be a firmware update. The firmware update process will wipe the root of the device (but leave your SD card and books intact), basically resetting it to factory settings, before you even set a security pattern.
Should this fail to work, contact Velocity Micro Support by calling 1-800-296-4312 or visiting their Support website.

Taken from Velocity Micro Support Center:
What should I do if my Cruz device will not turn on?


If your Cruz device will not turn on or freezes, follow the steps below to resolve this:

• Locate the Cruz RESET location between the Power Button and mini-USB port.
• Using the straightened end of a small paperclip, insert it perpendicularly into the RESET hole and hold for 5 seconds.
• Turn on your Cruz

If the steps above do not allow you to power on again, then continue with the steps below:

• Remove the Cruz from the charger and eject the External SD card.
• Place the Cruz face down on the desk, starting at the External SD slot, pull off the back cover of your Cruz.
• In the lower left corner of the back of your Cruz, locate the battery power cable. Unplug the cable and replug it again.
• Return the back cover to your Cruz and snap it into place.
• Re-insert your External SD card and power on your Cruz.