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I have a MFC-8500 Printer and I'm trying to scan and save a document but it won't scan it, but it does come up on the computer for me to save but I can't if it doesn't scan it first. Help!

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Hello sylvia 624
do you have the scan program from brother called paperport on the desk top? well! the best and easiest way is to go to paper port on the cpu and bring up the paper port program and follow the prompts for scanning the document, i know some people scan from the machine , however i prefer to do it this way. brother tech

Posted on Jan 17, 2009

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