Question about HP 2175 All-In-One InkJet Printer

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PROBLEM WITH 2175 HP ALL IN ONE

THE PROBLEM I AM HAVING IS THAT I PLUGGED MY HP BACK IN AND HAVE HAD CLUNKING NOISE ALL THE TIME IT WONT DO ANYTHING I HAVE PRESSED SEVERAL BUTTONS BUT NOTHING WORKS CAN ANYONE HELP?

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  • davidh1 Jan 25, 2008

    When I turn the printer on, it starts to self test, but then the scanner light seems to get stuck and it just makes this clunking noise like it's going back and forth. Sometimes if I turn it off and then on again it seems to fix itself, othertimes it doesn't. I wish I had a video camera to show you the problem! The OTHER problem is that I'll put things in the print que and they won't print. I called Hewlett Packard and they walked me through solutions, unplugging the printer, starting it up again, but nothing helped. Their final solution was for me to buy a new printer. It seems like such a waste. This printer isn't that old. Can anyone help me??? Thanks!

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Sounds like your encoder strip is out of alignment. The encoder strip is a thin clear plastic strip that runs along the back side of the print head. It feeds information to the print head during the print process. If it it out of alignment or is missing, the printer will make a violent clunking noise during startup and will fail its self test. If it is out of alignment and still mounted, push back on it with your thumbs, then push down gently. Finally, pull it toward you with your index fingers and up into the groove behind the print heads. If the encoder strip is unmounted or totally removed from the printer, check it for damage. If there is so much as a bend or kink in it, it will have to be replaced. New strips can be purchased from HP for around $60. You will have to determine whether it is cost effective to replace the strip or replace the printer. Now if it is undamaged, you can remount it. There is a hook on each side of the print track where the strip hooks into. Be careful because the strip will not hook in easily because once you get one side hooked in, it is difficult to keep it hooked in while you connect the other side. Once you get both sides hooked in, align it as stated above. Hope this helps. Good luck.

Posted on Jun 20, 2007

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