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Sorry I see the model, hold the Menu button on the TV (not on the remote) down for three seconds. Note: Shop Mode is activated in the same manner: Pressing and holding the Menu button on your TV for three seconds. To avoid accidentally setting your TV to Shop Mode, avoid pressing and holding the Menu button on the TV for three seconds or more.
You can test the remote by holding it very close to an AM radio receiver and pushing the buttons on the remote. You may have to tune the radio accross the AM bamd to pick up the remote's signal. You should hear a popping sound each time a button is pressed.
You need to hold the remote near the tuner of the AM radio.
If you can't pick up a signal then you need to replace the remote.
If you do pick up a signal then possibly the remote receiver in your TV is bad or the remote is not putting out the proper IR signal.