If you use a plug in set of headphones often, you have probably caused the contacts to spread apart inside permanently. The only solution (if that is the case) is to replace the headphone jack, or to (for the brave) attempt to insert a pin inside the jack and open the contacts so they are not pressed against the outside of the jack assembly.
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Maybe try plugging headphones into it. That will tell you if the sound is dead or not. Also, on a lot of devices, there is a speaker kill switch integrated into the headphone jack that may be dirty or just need to be moved a few times with your headphone plug. However, if the caller can't hear you, it may be the audio circuit of the phone has gone to be with other Samsungs in the sky.
I had the same problem, you probably were using headphones with it and the phone still thinks they are pluggeg in you can bring it to the store or plug the head phones back in give the phone a second to recognize what is plugged in and then remove the headphones slowly. if that doesnt work throw it into traffic.
This is a common problem with phones that are designed primarily for games and internet use. The voice part just does not work as well. That said, I have a few suggestions for you. First, if you are using speaker phone switch it off. If you are not using speaker phone switch it on. The speaker button is in the bottom right had corner of the keypad. Second, if you need to go hands-free find a high quality hands-free device. Your cell phone provider will have the best suggestions for you. Thirdly, take the phone in for servicing to make sure it is not a faulty receiver in your phone. Best of luck.
I get a similar problem on occasion, my IMATE JAM loses sound through the external speaker. I'm sure it's something inside but it's not worth sending out for a repair. I've found that simply inserting a set of headphones and then removing a set of headphones, resets the speaker. This leads me to believe that the problem (on my unit) is with the headphone jack, probably from a fall of some sort. The device, on occasion, simply acts as if a headphone is plugged in. Anyhow it's worked five times over the past year, each time the problem has occurred.
Sounds like a mechanical issue that hp should fix under warranty. It would be annoying to have to perform surgery every time you want to remove the headphones.
Also, if my inderstanding of how these jacks work is correct, it's possible that rapidly plugging and unplugging the headphones could get the audio to go back to the internal speaker.
I would suggest getting hp to permanently fix it.
Just press and hold the "phone" green buttom for about 2 seconds. The main speaker is enabled. The same procedure works when during a phone call, to enable a hands-free operation, or when listening to windows media player.