Question about SanDisk Sansa e260 MP3 Player

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Computer shuts off when transferring tracks

I have a Rhapsody to-go account and have had problems with my computer completely shutting down when I try to transfer/burn tracks. It shuts off and needs to be reset at the surge strip. It's driving me crazy!!!!! I was on with Rhapsody support and my phone went dead after almost an hour of trying to fix it. He was trasferring me to someone else and got disconnected. He had me update my driver. Please help!

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Re: computer shuts off when transferring tracks

There is a problem with a corrupt file. it seems as though it is playing tag between your computer and sansa. clean up the computer and erase everything from the sansa, restart/reboot everything then try it again. if the problem continutes then it may be the motherboard, but please note that the motherboard would not mess up your computer. if it is under warranty, send it back. Thanks,.....Connie

Posted on Jun 20, 2007

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Can't find clip in my computer

This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.

on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)


wait a while updates finish

verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.

download one new track from rhapsody you never have downloaded before

transfer that one track to clip
wait for all updates to finish

verify account, dates on device, check that the track plays properly"

Hope that helps.

Feb 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Problems with transfering music files

This player doesn't work well with rhapsody - I would get songs in mp3-only format.

Dec 03, 2008 | RCA OPAL M4001 MP3 Player

1 Answer

Transfering music from rhapsody to player

you have to get the Rhapsody Mp3 Only subscription - any other subscription level will not work with this particular mp3 player - check out Rhapsody's website for details on this

Aug 09, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa c250 and rhapsody

I first suggest that you use Windows Media Player on transferring songs to the player. Rhapsody is a p**n in the a** when i use it to transfer songs to the player. Well back to the topic, make sure the device that you have is set to MTP when you are transferring songs to the player using rhapsody.. If it will not transfer format the player using Settings and then FORMAT if it did not work format the player in MSC mode. To do this, go to settings then to USB MODE then change it to MSC and then connect the player to the computer. After connecting the player to the computer ti will be detected as a removable disk drive. Right click on it then choose FORMAT make sure the file system is FAT32. THen after the format is done. Chnage the mode back to MTP then transfer a song using rhapsody. If all else fails using the windows mediaplayer program. Here are the instructions on using the windows media player program.

Aug 08, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa e60

Try using WMP or explorer to transfer songs

Jan 05, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e250

That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...

Dec 31, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Connection/ Transferring tracks problems with Rhapsody.

left it charging over night and all the music erased...

Nov 26, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Unerasable Files not a fan of the sandisk firmware specially the low sound...
but, have u tried using another firmware? such as rockbox?

Nov 03, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e250 keeps shutting down

try and see if it is in MY COMPUTER if it is there download the newest firmware and update it if that doesn't work uninstall the mp3 player from your computer and then installit again.

May 20, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Annoying problem

Hi. If that particular computer is unable to update the music information when you transfer it to the player (and it does when other computers are used), it is highly probable that your Windows Media needs to be updated. You could download Windows Media 10 or 11 from the Microsoft website since these updated versions contain the necessary MTP drivers that allow ID3 tag information to be synchronized to the M250 (and other Sansa players as well). Also, you could manually edit the ID3 tag of the songs by right-clicking a music file, selecting "Properties", then finding the "advanced" button to display the ID3 information of that music file. I hope this helps :)

Mar 20, 2007 | SanDisk Sansa m250 MP3 Player

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