Sounds like you will need to perform the calibration procedure. when you access the menu system go to advanced menu, the password is 9999, use the keys to navigate to manual calibration and follow the instructions. when it states load backing this is refering to backing paper, so remove the labels from the backing and place in label path. hope this helps
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There a number of things that can cause that:
1) wrong printer driver was installed
2) cable to printer is faulty
3) wrong port was selected when the printer driver was installed
Check these and let me know!
The printer is not calibrated to the media length. You need to perfrom a calibration with the labels loaded. This is in the users manual on how to do it. The printer should be set to automatically do this when powered up.
The fact that the Data message is displayed, means it is 'seeing' something. You may be losing the command character at the beginning that would cause the machine to ignore the rest of your code. If this is the first time you have attempted to use the serial port, you may have a setting incorrectly set. You need to match your Host exactly or the data may be framed incorrectly. The old standard was to send your data 8 bits, 1 stop-bit and no parity. Try Xon-Xoff with hardware handshaking too. I hope this helps.
The printer is dirty sensor label or no label is calibrated. Turn off the printer and press FEED, CANCEL, PAUSE and turn on, release the keys to advancing the label, and let print be calibrated.