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As far as I nkow, you need to contact Kenwood with the radio serial number to get the unlock code. In the past, they would not give it to you without giving them a special code from a card that came inside the package. You can always try though, give them a call, the number is on their website.
MINE DID A SIMILAR THING THE FACE PLATE IS MOTORIZED AND GOT STUCK CLOSED SO INSTEAD OF BREAKING IT I FOUND THE RESET BUTTON ON THE RADIO IN THE FRONT ON THE SIDE ITS A LITTLE TINY BLACK HOLE STICK SAFETY PIN OR SOMETHING IN IT.BUT BE CAREFUL IF YOU DONT KNOW YOUR RADIOS SECURITY CODE IF NOT SURE WHILE STILL ON GO INTO THE OPTIONS AND TURN THE CODE ACCESS OFF.!
you must leave your radio in power on for an hour just to clear the wait, after that only you are able to reenter your code. make sure do not power off the radio, or else every time you power on you still have to wait for an hour to clear it.