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Re: i cant get the dolby sound going
I suggest you contact the manufacturer's support department / Customer Services either by phone or online .
They will probably be able to tell you the proceadure , but faiing that a good local enegineer will probably be able to advise you .... Regards vortash
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Might be a stuck contact in the headphone jack. Try inserting a headphone plug in there a couple times to see if it clears the fault. If that doesn't work, you probably need to have the headphone jack replaced.
Are you using single digital coaxial or optical digital or the stereo RCA cable.
You might have that buttons on the remote for surround,2channel,3channel or 5.1 channel.
orGo to the DVD's setup menu and click on "Audio Setup" or on "Languages" if there is no Audio Setup option and choose "Dolby Digital 5.1." (If you have a5.1, 6.1 or 7.1 system select "Dolby Digital EX" if it is an available option.) Depending on the age of the disc, the "Audio Setup" on the DVD menu may give you several choices: "5.1 Channel Surround Sound" or "Stereo Playback." If it's an old DVD, it might even say Dolby AC-3 (the professional designation for Dolby Digital 5.1). New DVDs may offer "Dolby Digital 5.1" and "Dolby Digital 2.0," the latter being stereo. Some of the disc menus offer only "Surround Sound" or "Stereo" options.
It looks like the audio output was changed on the player so that it doesn't output 5.1. Enter the setup menu on the player and change DTS to output DTS instead of what be labled as stereo or L/R and Dolby Digital to output Dolby Digital instead of whatever else it is set to.
Back to basic to advance:
Be sure you have all speakers connected correctly behind the receiver.If you center channel don't have any sound,it could be 7 different issues,but you could try to just hook up your center channel to either the right or the left speaker output to be sure the center channel speaker does work.
Check your the speaker wiring tip(if there is any),i will use just the speaker wire go straight to the center speaker output,go to the receiver to change it to pro-logic or dolby digital and of course you should put in a dvd in the dvd player to have a good quality movie to play the dialogue through the center channel for you test.
If you have tried the above step and still have no sound,you might consider hiring a troubleshooting master to take care of your issue.
Let me know what you need!
Maybe can clarify the reasons you have different output configurations. I worked for Dolby in London for ten years and cinema processing was an area close to me.
To cut a long story short;
The number of factors and different combinations possible for a fully equipped cinema offering Dolby and / or other protocols to the guest is large to say the least even within the Dolby formats.
For Sony to try to offer a range of home units (recievers or tuner/amps/decoders in this case) was to say the least ambitious .but hey!..........who else can give the public what they think they need.,,,good old Sony
I have looked at this unit and it seems the "amplifier section" is used for various configourations and power output ratings vary depending on the configuration you choose.
Stereo 2 ch L+R is 2 x 75w
Surround requires more channels (centre and mono rear) and of course new signal routing to and from these blocks which of course will draw from the modest power supply.
So 4 channel surround will deliver 4 x 50w.
etc. etc.............what you hear are the relays which are reconfiguring and re - routing the signals.
Basically you cant have all the sections working all the time due to cost /design restraints
So speakers A OR B can be used but not BOTH when in surround mode....where the centre and surround are needed. .you cant have A and B at any time....push both buttons an NEITHER will work ....release one button and there you go.............it saves "letting the smoke out of the box".........which you should never do...........cos they never work without it. :)
Sorry for boring you ...............but I think you will find the unit is working just fine.............you could read the manual but that's not too informative.
I just read over the problem you were having with your Onkyo TX-SR500 receiver. It sound like the unit needs to be setup for all five channels.Sence your symptom says the diplay shows Dolby D3/2.1.
According to the owners manual with the remote control look for speaker setup whin the button is pressed the current speaker setup will be shown in the display. Press the preset/adjustment<> to change the current setting to five speakers. the listening mode will automatically change according to the number of channels you selected.
Hope this helps.
Hi Javis. This is perfectly normal ! This mode change is done because the receiver auto detects the digital audio signal and sets the receiver's DSP to decode the signal correctly. You can go into the OSD menu to bypass the auto detection of it, but it's not recommended at all ! You're getting the best audio quality by doing so. Thanks ! cheebster.